Mark Tainton Email & Phone Number

Melbourne, Victoria, Australia

• ITIL-based delivery of operational support for customers' cloud infrastructure (IaaS and PaaS mostly) hosted on AWS (EC2, ASG, RDS, ECS, VPC, WAF, CloudFront, EBS, S3, IAM, Route53, etc.) and Azure (VMs, Scale Sets.
• Met/exceeded personal KPIs around utilization, response, and resolution of requests, problems, and incidents.
• Achieved excellent customer satisfaction results through consistent high quality of service.
• Mentored and guided peers and new hires. Show less

Melbourne, Victoria, Australia

• Leading a team of Cloud Operations Engineers delivering top-notch operation support to a diverse customer base. Initially as the evening shift team lead, pivoting to the office-hours team. ITIL-based delivery of.
• Consistently met or exceeded team and personal… Show more Leading a team of Cloud Operations Engineers delivering top-notch operation support to a diverse customer base. Initially as the evening shift team lead.
• Consistently met or exceeded team and personal KPIs.
• Achieved excellent customer satisfaction results through consistent, high-quality of service.
• Built team morale, provided leadership, and support to my team.
• Managed customer escalations and ongoing operational issues. Show less

Melbourne, Victoria, Australia

• Managed Services NOC team. Support for Server Hardware (Dell, HPE, Meraki) and services (Windows Servers, VMWare, Hyper-V). Systems monitoring. Management, reporting, and strategic advice for clients' backup and DR.
• Designed and implemented an improved backup management and reporting platform to provide clients with improved reporting,… Show more Managed Services NOC team. Support for Server Hardware (Dell, HPE, Meraki) and.
• Designed and implemented an improved backup management and reporting platform to provide clients with improved reporting, transparency, and risk awareness.
• Optimized backup schedules, selections, and retention across client base to remove redundancy resulting in reduced storage/cost, higher job success rates, and higher compliance. Show less

Collingwood, Victoria

• Working as an all-rounder across numerous projects, systems, and areas of the business which provides managed backup, disaster recovery, and hybrid cloud solutions. Delivering DR and Backup as a Service using VMWare.
• Optimized monitoring and alerting systems resulting in fewer, more actionable and targeted alarms, faster responses, better uptime and reduced risk of data loss.
• Designed… Show more Working as an all-rounder across numerous projects, systems, and areas of the business which provides managed backup, disaster recovery, and hybrid cloud solutions. Delivering DR and Backup as a.
• Designed better backup/DR recovery labs and tools resulting in improved RTOs for clients.
• Took part in many successful DR drilling and continuous process improvement.
• Maintained health of a large fleet of servers and storage platforms. Show less

Fitzroy, Victoria, Australia

• Built and managed web hosting platform and supported studio internal IT systems: Windows Servers, Exchange, AD. Dell PowerEdge servers running Hyper-V, Cisco ASA firewalls and Catalyst switches, and customers.
• Designed and implemented web hosting platform from the ground up.
• Implemented improved platform monitoring and response protocols.
• … Show more Built and managed web hosting platform and supported studio internal IT systems: Windows Servers, Exchange, AD. Dell PowerEdge servers running Hyper-V, Cisco ASA firewalls and Catalyst switches, and.
• Redesigned group inter-office WAN, improving performance and reducing costs significantly. Show less

Itil Foundation V4

Symantec Netbackup 7.5 For Unix And Windows: Advanced Administration

Vmware Certified Professional 5

Cisco Certified Network Associate, Cisco Ios And Asa

Microsoft Certified Professional (W2K), Ms Server Operating Systems

Education record