Mark Tasker Email & Phone Number

Cleethorpes, Gb

Cleethorpes, Gb

Scunthorpe, England, United Kingdom

Lead, coach, train and performance manage a team of 16 Lettings Officers and Lettings Assistant.Challenge, influence and work collaboratively with key internal and external stakeholders, teams and colleagues to achieve my objectives.Project Manage initiatives from conception to completion.Produce, analyse, identify trends, report and forecast data for the service area.Drive customer excellence for the service area, shadowing staff, managing feedback, speaking to customers and improving service delivery from identified areas ofimprovement.Present to senior leadership team and across the service area virtually and face toface.Update and write policies, procedures and guidance documents.Devise new initiatives, completing impact assessments and work collaboratively across the organisation.• Have governance over the Lettings’ process, ensuring that decision making is in line with policy and recorded to provide excellent record keeping in line with Ombudsman recommendations.Host regular meetings with colleagues in Property, setting actions based on objectives, agreeing priority and timescales, then reviewing periodically.

Grimsby, England, United Kingdom

Conduct research into the local property market.Provide residential and rental valuations for homes taking into account the property condition, size of property and grounds, estimated budget needed for renovations and repairs, the local market, landlord or vendor’s circumstance and recent comparable sales and lets.Account manage vendors and landlords, providing excellent customer service and being the property expert they need.

City Of Kingston Upon Hull, England, United Kingdom

Developed business to business sales and marketing strategies for acquiring new customers.Account managed customers all over the world from South Africa to USA to Australia to UK.Created comprehensive digital marketing plans for clients to help them achieve their business goals.Streamlined the customer journey, improving the customer’s experience while reducing production time for producing digital marketing assets and maximising sales opportunities.

East Midlands, England, United Kingdom

Responsible for delivering £5m in revenue across 5 retail locations. Led a team of 35 colleagues, recruiting, training, coaching and performance managing to achieve multiple KPIs.

London Area, United Kingdom

Helped shape Virgin Media Retail’s customer experience strategy through creating a process for servicing and selling to existing Virgin Media customers to maximise profitability of the retail store while improving customer experience.Created and launched a knowledge-based application to promote self-service of customers through online tools, maximise sales opportunities and reduce call volumes to call centres.

Grimsby, England, United Kingdom

Led a retail location selling broadband, TV, landline and mobile services.Supported other retail locations and Store Managers in achieving KPI’s. Deputised for Regional Manager leading the region in achieving sales and performance targets.