Mark Taylor Email & Phone Number

Morrisville, NC, US

Plan, organize, implement, and deliver training on-sites and online.Provide technical assistance to end users.Comprehensive product knowledge of applications to train clients.Answer, evaluate, and prioritize incoming telephone, voice mail, and e-mail requests for training assistance from users.Execute company, individual, and team goals.Represent the.

Charlotte, North Carolina Area

• Acquired comprehensive product knowledge of Medflow’s applications to train clients and new employees.
• Delivered application training to clients onsite, in corporate classroom, via Go To Meeting,and via telephone.
• Delivered all core and advanced application training sessions, as specified in the trainingsession curriculum.
• Managed expectations, provide escalation pathways, and document resolutions of anyissues that may arise during a class session or during the implementation process, go live and or post go live.
• Assist clients with setup, configure, and customize software to be more tailored to their clinic.
• Developed training material for Medflow’s eLearning knowledge base as well as generated training documents for clients.

Durham, North Carolina

• Performed preliminary eye examination on patients and prepare them for ophthalmologist.
• Responsible for the patient flow.
• Provided professional training and was mentor to ophthalmic tech students in the ophthalmic medical technician program.
• Served on EMR search committee.
• Trained new staff members on Duke Eye Center’s in-house EMR “Eye Chart”

Charlotte, North Carolina Area

• Performed preliminary eye examination on patients and prepare them for ophthalmologist.
• Created appointment template to generate better patient flow.
• Responsible for scheduling minor in office surgeries.
• Provided professional training to tech intern program.