Plan, organize, implement, and deliver training on-sites and online.Provide technical assistance to end users.Comprehensive product knowledge of applications to train clients.Answer, evaluate, and prioritize incoming telephone, voice mail, and e-mail requests for training assistance from users.Execute company, individual, and team goals.Represent the company at client sites.Project manage client implementations including training, set-up, collaboration with technical teams for interfaces and migrations and EDI team for registration.Report on and adhere to project milestones. Serve as escalation point for clients to sales, implementation office and executive management.

• Acquired comprehensive product knowledge of Medflow’s applications to train clients and new employees.• Delivered application training to clients onsite, in corporate classroom, via Go To Meeting,and via telephone.• Delivered all core and advanced application training sessions, as specified in the trainingsession curriculum.• Managed expectations, provide escalation pathways, and document resolutions of anyissues that may arise during a class session or during the implementation process, go live and or post go live.• Assist clients with setup, configure, and customize software to be more tailored to their clinic.• Developed training material for Medflow’s eLearning knowledge base as well as generated training documents for clients.

• Performed preliminary eye examination on patients and prepare them for ophthalmologist.• Responsible for the patient flow.• Provided professional training and was mentor to ophthalmic tech students in the ophthalmic medical technician program.• Served on EMR search committee. • Trained new staff members on Duke Eye Center’s in-house EMR “Eye Chart”

• Performed preliminary eye examination on patients and prepare them for ophthalmologist.• Created appointment template to generate better patient flow. • Responsible for scheduling minor in office surgeries. • Provided professional training to tech intern program.