Mark Teel Email & Phone Number

Mesa, Arizona, United States

Manager of managers. Eversaw the daily operations of multiple teams covering Late Stage (40-95 D/Del), Early payment default, Pot Loss (Pre-Charge Off) retail auto loans, along with Lease Collections. Responsible for achieving production and performance standards, along with customer satisfactions targets. Ensured all necessary coaching and training completed timely. Worked to develop managers to achieve job requirements and prepare they for future growth. Also responsible for maintaining staffing requirements through completing interviewing for both managers and agents, managing turnover and staff movement in and out of reporting area. Involved in multiple projects and updating training presentations.

Englewood, Co.

Currently responsible for reviewing, monitoring and directing the collection activities of a manual calling team focused on the delinquency resolution of auto loans ranging from 61 to 100+(pre-chargeoff) days past due. Directly responsible for the supervision, training and development of staff. Complete account reviews and call monitoring to ensure production standards exceeded and legal compliances met. Prepare and deliver monthly staff performance evaluations. Compile and review production data on daily basis to address team and individual production/performance trends. Administer staff corrective actions when necessary.

Englewood, Co.

Reviewed, monitored and directed the collection activities of a manual calling team responsible for delinquency resolution of past due auto loans ranging from 26 to 60 days past due. Directly responsible for the supervision, training and development of staff. Responsible for the preparation and delivery of monthly staff performance evaluations. Complied and reviewed production data on daily basis to address team and individual porduction/performance trends. Administered staff corrective actions when necessary

Englewood Co.

Reviewed, monitored and directed the collection activities of a weekend dialer team responsible for the delinquency resolution of past due auto loans. Directly responsible for the supervision, training and development of staff. Responsible for the preparation and delivery of monthly staff performance evaluations. Complied and reviewed production data on daily basis to address team and individual porduction/performance trends. Administered staff corrective actions when necessary.

Englewood, Co.

Responsible for reducing loss potential and delinquency resolution of ipast due auto loans. Delinquency levels ranging from 61 days to pre-charge off or 100+ past due. Outbound and inbound calling environment focusing on total past due resolution through payment negotiation, skip tracing and when necessary, reposession.

Contacting and assisting customers with past due auto loans through educating and negotiating payment alternatives. Responsible for delinquency reduction of an individual portfolio within a team environment.

Centennnial, Co.

Assisted auto loans customers in the recovery and loan reinstatement of repossessed cars. Pre-dominantly in-bound high volume calling environment. Educated customers on steps necessary to recover vehicle, established payment arrangements and completed steps for loan reinstatement. Also assisted customers with loan modifications and payment reduction plans.

Centennial, Co.

Responsible for the collection and recovery of charged off auto loans. Out-bound and in-bound calling environment. Direct contact with customers through telephone and letter usage. Negotiated payment in full arrangements and account settlement.

Centennial, Co.

Directly supervised the operation, production and performance of approx. 35 team members in a credit authorizations and customer service calling environment. Directly responsible for the training and development of staff to maximize potential and customer experience. Completed monthly and yearly performance reviews and corrective actions when necessary. Additionally responsible for potential loss reduction through in-depth credit review and fraud mitigation. Completed quarterly management self-assessment audit processes.

Albuquerque, Nm

Tenure as manager with Citicards included;Recovery-Collection of charged-off credit card account balancesBureau Influenced Collection process-Higher risk collection team.FESC-Dialer team-early delinquency