Mark Thaxter Email & Phone Number

Islay, Scotland, United Kingdom

United Kingdom

Supporting bereaved parents and their families

Leeds, United Kingdom

I have fulfilled a number of roles within first direct since joining the bank in 2016 under the umbrella of the retail transformation programme which is updating the banks legacy systems across mobile, internet and telephony platforms to allow first direct to simplify customer journeys, enhance agents experience and create a multi channel digital infrastructure that will support the future grown of first direct at pace across all channels* Project Manager successfully delivering the… Show more I have fulfilled a number of roles within first direct since joining the bank in 2016 under the umbrella of the retail transformation programme which is updating the banks legacy systems across mobile, internet and telephony platforms to allow first direct to simplify customer journeys, enhance agents experience and create a multi channel digital infrastructure that will support the future grown of first direct at pace across all channels* Project Manager successfully delivering the ESIS mandatory mortgage changes in April 2019* Project Manager leading the initial analysis phase for a new complaints management platform* Project Manager working on Agent Desktop and fd Workspace projects, alongside IBM, helping to design a new digital front end for customer servicing and agent functions * Project Manager on IT infrastructure project migrating the TSS database from DB2 servers to a new digital infrastructure* Project Manager and Business Analyst on Discovery programme supporting the Agile development of a new digital platform for personal internet banking, responsive web and mobile platform Show less

Halifax, United Kingdom

I worked for Lloyds Banking Group on the award –winning ‘Multi Channel Architecture’ programme since January 2012 (Winner at The Financial Sector Technology awards – Omni-channel FS provider of the year)I managed ‘Log in and Launch’, Galaxy forms and Single Service Gateway projects between March 2013 and August 2016.From Jan 2012 – Mar 2013, I was lead Business Analyst on ‘Movement of Money’, a proof of concept for the MCA programme, enabling transfer of funds between accounts… Show more I worked for Lloyds Banking Group on the award –winning ‘Multi Channel Architecture’ programme since January 2012 (Winner at The Financial Sector Technology awards – Omni-channel FS provider of the year)I managed ‘Log in and Launch’, Galaxy forms and Single Service Gateway projects between March 2013 and August 2016.From Jan 2012 – Mar 2013, I was lead Business Analyst on ‘Movement of Money’, a proof of concept for the MCA programme, enabling transfer of funds between accounts on the digital platform, supporting all aspects of design and delivery, implementation and wellness checkingI then worked as Lead Project Manager on MCA phase one, Galaxy forms and Single Service Gateway projects forms picking up initial analysis and engagement and owning the journey through the approvals process for the projectsMonitoring and reporting on project progress, I oversaw build and testing phases to ensure alignment with time and quality targets, managing stakeholder relationships. I was also accountable for project governance and quality assurance, including completing governance forums and compliance activities I also developed team members, coaching junior members and promoting a culture of continual improvement.Title: Lead Project ManagerProject: Release C Integration & Commercial Loans Migration ProjectTime Period: Dec 2010 – Jan 2012Description: I managed the migration of retail term loans from wCBS to Lloyds CAP platform including overseeing mailing activities to existing customer base and coordinating responses from the Pitreavie call centre Title: Lead Project ManagerProject: Harmonisation Drop 4 Requirements Traceability Work-stream Time Period: Sep – Dec 2010Description: I evidenced realisation of requirements and documented these throughout all project phases, structuring the work of two analysts and managing key stakeholders including Group Audit and IT securing a Green Audit for the project Show less

Halifax, United Kingdom

Halifax, United Kingdom

o Systems support to the branch network, this involved tracing missing funds and supporting fraud and police enquiries.o Interest rate change process for Halifax and Sainsbury's banks.o Product development - launch of Regular Saver and ISA Saver Direct for Halifax including helping to solution the bonus element of Regular Saver. o Banking and Savings release work (small changes for enhancements and fault fixes) working as a senior analyst with two supporting analystso Mandatory… Show more o Systems support to the branch network, this involved tracing missing funds and supporting fraud and police enquiries.o Interest rate change process for Halifax and Sainsbury's banks.o Product development - launch of Regular Saver and ISA Saver Direct for Halifax including helping to solution the bonus element of Regular Saver. o Banking and Savings release work (small changes for enhancements and fault fixes) working as a senior analyst with two supporting analystso Mandatory and regulatory change, including Section 17 and EUSTD projectso Project initiation and Business Critical systems supporto Retail IT people initiative including support for people development and professional communities; working with IBM consultants to develop the idea of an analyst pool within IT to support the strategic aims of the banko Work within the Debit Card team, supporting both testing and new product development. This afforded him experience of dealing with third party suppliers. (Gemalto)o Visa Mandatory work-streams as a Project Manager supported by a team of six analysts, testers and developerso Group property project. Communicating property moves and closures to colleagues and Unions, highly sensitive work with high impacts within People Side of Changeo Worked on the HBOS/LBG(Release C) merger enablement project ‘Simplification’ supporting requirements traceability from initiation through to testing working as a Project Manager supported by two Business Analystso Release C support, ownership and resolution of defectso Data clean-up project, enabling migration of accounts from old co BoS platform rCBS to Lloyds CBSCurrently working on the MCA programme since 2012, finishing in September 2016 Show less