Current Key Responsibilities include:Driving Revenue Growth:• Increase the value proposition of the customer’s account within services & operations.• Ensure effective service delivery and account growth, expanding offerings within the customer’s account.• Manage customer retention through tender cycles and accurate contract management.• Identifying, developing and maintaining business relationships with decision makes & influencers.• Creating innovative ways of delivering service & operations better, faster and smarter.• Cultivating and developing new business and revenue streams to improve business & operations.• Identify and drive risk areas proactively.Profitability Improvement:• Deliver financial performance, monitor and manage revenue and operational profit performance.• Conduct profitability analyses in conjunction with technical and operations divisions.• Manage financial revenue and costs and prepare annual budgets.Customer Experience Transformation:• Ensure service delivery according to contractual service levels agreements.• Manage strategic operations according to scope of work requirements.• Manage seamless integration of new equipment and customers, from planning to handover.• Conduct regular effective customer reporting and account management reviews.• Deliver, manage and measure customer satisfaction.• Conduct and manage regular stock control.• Identify and drive risk areas proactively, including dependencies from customers.• Maintain an accurate asset databases. Employee Excellence Development:• Develop staff to ensure that appropriate skills exist and maintain effective staff utilisation levels.• Maintain standard operation processes, and standard operation instructions.• Manage HR related queries in line with policies and procedures.• Manage leave provision with minimum impact to business.• Drive a culture aligned with the company’s strategy regarding the purpose, vision, values and goals.• Recruit & manage staff.

Responsibilities included:• Maintaining and exceeding sales targets & financing objectives of office automation equipment & software.• Expanding the customer base to achieve & exceed set targets in sales, service & customer satisfaction.• Leading and developing the technical division to achieve customer satisfaction on every level of service.• Applying the Solution Selling technique to deliver the right-fit product, and providing financing and after sales services for major corporate accounts, local authorities and commercial customers.• Streamlining of customer Enterprise Content Management workflows and equipment fleet to achieve a high level of customer service and satisfaction. • Developing and leading projects to implement equipment fleets in major corporate accounts.• Developing and refining contractual documents to support the sales, service and financing of equipment & software. • Developing Enterprise Content Management software sales and targets to support overall objectives of the dealership development and expansion into the region.

Responsibilities included:• Maintaining and exceeding sales targets & financing objectives of office automation equipment & software, implemented across a broad spectrum of the business sector.• Building and developing a strong, loyal customer base to achieve branch & regional targets in sales and service, ensuring a solid customer base for continued upgraded business.• Employing staff and leading a regional operation, developing staff skills and achievements in sales & financing of office equipment and software.• Expanding and developing the branch and regional infrastructure into a leading supplier in the region.• Leading and developing the technical division to achieve customer satisfaction on every level of service.• Applying the Solution Selling technique to deliver the right-fit product, and providing financing and after sales services for major corporate accounts, local authorities and commercial customers.• Developing and leading projects to implement equipment fleets in major corporate accounts.• Streamlining of customer Enterprise Content Management workflows and equipment fleet to achieve a high level of customer service and satisfaction. • Developing and refining contractual documents to support the sales, service and financing of equipment.

Responsibilities included:• Maintaining & exceeding sales targets & financing objectives of office automation equipment, implemented across a broad spectrum of the business sector in the Northern Cape.• Building and developing a strong, loyal customer base to achieve & exceed sales targets.

Responsibilities included:• Co-founder, and Sales and Marketing Director.• Designing and engineering of various transparent skylight roof structures for domestic and commercial building developments, including major shopping centres and corporate head offices.• Project management, installation, sign-off and commissioning of abovementioned structures with various architects, contractors and property developers.• Designed, engineered & project managed ISCOR’s international head office in Israel. • Responsible for the marketing sales of abovementioned structures to the local and international building industry. • Opened and operated 3 additional branches nationally in South Africa.

Responsibilities included:• Designing and engineering of various transparent skylight roof structures for domestic and commercial building developments, including major shopping centres & corporate head offices. • Project management, installation, sign-off and commissioning of abovementioned structures with various architects, contractors and property developers.

Responsibilities included:• Designing and engineering of various engineering projects (Western Deep Levels Gold Mine). • Manage & lead the implementation of projects.