Mark Thomson Email & Phone Number

Edinburgh, Scotland, GB

London Area, United Kingdom

Edinburgh, Scotland, United Kingdom

- Responsible for the delivery of customer focussed programmes within the international function of Royal Mail by implementing product and technology solutions for import and export operations with a primary focus on new product and carrier integration capability.- Currently manage a programme of 8 projects within the International Portfolio. This includes.

Edinburgh, United Kingdom

• Senior manager within RM Letters - working in the Stamps and Collectibles Operation
• Overall responsibility and data owner for the Epicor ERP system covering 5 sites across the U.K comprising 250 system users. This involves supporting the finance, customer service, fulfilment operation, marketing and.
• Designed and deployed the system governance and compliance framework to ensure data protection and control in line with relevant legislation (GDPR, PCI DSS and Data Protection)
• Budget responsibility of £330,000 for system changes managing each change from concept to deployment
• Responsible for Incident Management with 3rd party suppliers following ITIL guidelines
• Responsible for overall site compliance. Managed through a schedule audit calendar on a weekly, monthly and quarterly basis.

Edinburgh, United Kingdom

- Responsible for a stock holding of circa £400 million managed by a team of 9 direct reports. The role also incorporates the responsibility of the returns, warehouse and retail team.- Developed the daily, weekly and yearly reconciliation processes to ensure compliance to internal measures and external audit requirements. - Introduced a comprehensive.

Scottish Distribution Centre

- Took over this role on a temporary basis to support the site through its continuous improvement journey.- Responsible for driving all continuous improvement activity within the centre in alignment with our project timelines and expected savings.- Successfully led the site through a CI Audit process resulting in a gain of 2 points relating to management.

Scottish Distribution Centre

- Accountable for leading and engaging a team of managers and frontline employees to ensure our operational plan was delivered in a safe, customer focused and commercially driven manner. I was responsible for 3 sites across the UK managing a direct report of 8 managers and providing guidance to circa 150 frontline operators.- Was successfully involved with.

Scottish Distribution Centre

- Joined the Logistics Graduate Scheme being placed at the Regional Distribution Centre in Scotland. This involved managing a diverse and unionised workforce ensuring all work was processed in line with the daily work plan and quality of service time frame.- Frontline management tasks involved; attendance management, daily briefs and huddles, site.

Istqb Software Tester, Certification

Querying Microsoft Sql Server (M20461), Computer Science

Certified

Prince2 Foundation

Master Of Arts (Ma), Management And Accountancy

Education record