Managing all aspects of admin and retail sites throughout NC and SC for TD Bank, plus supporting other team members on the TD Bank account portfolio to ensure client and BGIS goals and KPI's are met. • Seek ways continuously to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives.• Act as the focal point of escalation for issues pertaining to facilities managed. • Contribute to the completion of other key initiatives as assigned.• Manage the operations and maintenance activities along with annual facility programs of a portfolio of facilities.• Ensure facility uptime objectives are met and continued safe and reliable operations of the portfolio of facilities managed.• Create and implement annual facility management plans.• Collaborate with relevant stakeholders and oversee the implementation of facility related programs.• Oversee maintenance and repair activities and performance of internal technicians and service providers. Ensure work is completed on time, safely, and meets quality requirements.• Work with relevant stakeholders to evaluate capital assets (such as equipment) and make recommendations for maintenance, repair and replacement and inclusion within the capital budget.• Partner with relevant stakeholders to optimize assigned portfolio and continuously create value for the client.• Develop and maintain effective relationships with clients. Ensure ongoing client satisfaction.• Resolve problems or conflict and maintain open communication with the client including providing regular written and verbal reports to ensure satisfaction.• Perform physical site inspections as required to ensure adequate vendor performance, client satisfaction and appropriate curb appeal for locations within my portfolio.

Leased Building Portfolio (Bank of America) - Managed 1.15MM sf of Class A commercial office space, plus supporting other team members on the lease building portfolio to ensure client and JLL goals and KPI's are met. • Maintain interface with third party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues.• Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.• Manage the leased portfolio through both direct employees and third-party service providers, to ensure that all KPI and SLA are met or exceeded.• Could work virtually or within the Client’s office environment.• Oversees training and development of direct reports.• Assist with the development of corporate facilities budget and manage expenditures accordingly.• To support the development of business wide initiatives including contract renewal strategy, contract management plans and management team improvement plans.• Responsible for the operational management and delivery of all facilities management services• Working within budget guidelines and promoting ways to add value and reduce costs within the team.• Assist Project Manager in reviewing and managing capital projects.• Manage the staffing development performance and outcomes of the assigned team reporting to the position.• Assist in developing annual commitment and manage the capital and operational expense budgets.• Assist in developing multi-year capital improvement project plans and manage the process to complete the capital projects.

Account transitioned from Lincoln Harris over to JLL. Portfolio remained the same (approximately 1.1MM square feet) of Class A office space in four buildings for Bank of America in uptown Charlotte.• Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information.• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography.• Prepare, submit, and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure budgetary adherence.• Follow up and address client concerns to ensure client satisfaction is maintained at the asset.

Managed approximately 1.1MM square feet of Class A office space for Bank of America in uptown Charlotte.

Manages approximately 450,000 total square feet of Class A mixed commercial property for Bank of America in uptown Charlotte.

Assisted with managing approximately 850,000 total square feet of uptown mixed commercial property and directly managing a 110,000 square foot mass transit facility with a mix of retail establishments on the premise.

Primary management contact for the day-to-day activities of Charlotte’s 110,000 square foot mass transit facility.