Mark Thorson Email & Phone Number

Minneapolis, Minnesota, United States

Columbia, South Carolina, United States

• Establish and lead the 40-person global enterprise analytics development team responsible for creating analytic solutions for all lines of business using the agile methodology• Manage enterprise analytics development team budget, resources, project portfolio, vendor relationships, and contracts exceeding $3M in annual operating expenses responsible for delivering $18M in projects annually• Collaborate with business leaders to set project requirements, establish goals and objectives… Show more • Establish and lead the 40-person global enterprise analytics development team responsible for creating analytic solutions for all lines of business using the agile methodology• Manage enterprise analytics development team budget, resources, project portfolio, vendor relationships, and contracts exceeding $3M in annual operating expenses responsible for delivering $18M in projects annually• Collaborate with business leaders to set project requirements, establish goals and objectives, and prioritize project initiatives• Drive continuous improvement process change to increase quality standards, improve time to market, and deliver high customer satisfaction• Improve and create processes for onboarding, work estimates, deployment patterns, test automation, and innovation pipeline management Show less

Columbia, South Carolina, United States

Greater Minneapolis-St. Paul Area

• Managed a global team of system administrators supporting analytics applications including day-to-day operations, audit compliance, vendor management, system administration, and incident management• Coordinated and lead RIEs and other improvement events to identify RCAs and implement corrective actions reducing the incident count by 45% and improving incident SLA adherence from 60% to 98% for all analytics applications• Created strategy and led the execution of timely and successful… Show more • Managed a global team of system administrators supporting analytics applications including day-to-day operations, audit compliance, vendor management, system administration, and incident management• Coordinated and lead RIEs and other improvement events to identify RCAs and implement corrective actions reducing the incident count by 45% and improving incident SLA adherence from 60% to 98% for all analytics applications• Created strategy and led the execution of timely and successful separation and cloud modernization efforts for analytics applications Alteryx, Tableau, and Cloudera Hadoop during the divesture of Ingersoll Rand• Developed automated governance procedure to reconcile and continually monitor Tableau user licensing resulting in cost avoidance of $3.2 million in annual license expenses• Developed a fault-tolerant automated process to fulfill user access requests resulting in an 86% reduction in cycle time, over 6,700 correctly fulfilled access requests, and zero incorrect access grants. Show less

Greater Minneapolis-St. Paul Area

• Created and maintained standard work for analytics applications including disaster recovery, audit compliance, end-user enablement, and operational efficiency• Wrote knowledge articles for internal analytics publication to promote best practices and encourage increased adoption of the enterprise platform• Developed analytics dashboards using Tableau and Alteryx to highlight operational bottlenecks

Davidson, Nc; Augusta, Ga

• Configured a cloud data lake environment to validate technology as a cost-effective alternative to legacy data warehouses while also providing capabilities to effectively analyze unstructured data• Lead creation and deployment of a quarterly Control Self-Assessment process to preemptively identify audit issues and help facilitate the shift to a proactive compliance culture• Developed a 5 part OBI (Oracle Business Intelligence) training course to help enable a self-service reporting… Show more • Configured a cloud data lake environment to validate technology as a cost-effective alternative to legacy data warehouses while also providing capabilities to effectively analyze unstructured data• Lead creation and deployment of a quarterly Control Self-Assessment process to preemptively identify audit issues and help facilitate the shift to a proactive compliance culture• Developed a 5 part OBI (Oracle Business Intelligence) training course to help enable a self-service reporting environment by assisting users to increase their knowledge of reporting tools Show less

Greater Minneapolis-St. Paul Area

• Developed a system to extract and transform weekly metrics on 86 sites to measure performance and identify areas of focus• Configured Windchill Quality Solutions application to improve failure mode and effects analysis data entry and reporting• Developed and published Windchill User Productivity Kit (UPK) guides to mitigate risk and provide users with comprehensive content to reduce user adoption period and increase knowledge retention• Collaborated with PLM stakeholders to… Show more • Developed a system to extract and transform weekly metrics on 86 sites to measure performance and identify areas of focus• Configured Windchill Quality Solutions application to improve failure mode and effects analysis data entry and reporting• Developed and published Windchill User Productivity Kit (UPK) guides to mitigate risk and provide users with comprehensive content to reduce user adoption period and increase knowledge retention• Collaborated with PLM stakeholders to identify critical information to improve internal communication and provide users with an intuitive interface to find relevant information Show less

Greater Minneapolis-St. Paul Area

- Determined the consulting needs and preferences of non-profit organizations in the Metro area- Exhibited teamwork skills by working closely with teams of 4 consultants on an entire range of project tasks- Conducted market research and use best practices to develop ambitious and realistic action plans that best align with the company’s goals and mission statement

Austin, Mn

• Programmed automated performance and load-based processes for all remote locations• Verified and updated documentation and software for window servers• Updated and secured user email accounts for data recovery purposes• Replaced approximately 200 Netgear desktop network devices in all corporate locations

Minneapolis, Mn

• Interpreted and recorded live data for National Basketball Association games• Reviewed and validated all statistics to ensure quality satisfaction

Austin, Mn

• Coordinated cleaning of customers' golf clubs and golf carts while simultaneously providing customers with greetings and great customer service• Assisted club pro in supervision and delegation of tasks to other bag room attendants

Austin Minnesota

-Completed 35 hours shadowing various people in the International department at Hormel Foods Corporation-Researched trends in global markets of company sales and made recommendations where to invest-Accomplished tasks to help the performance of the International department

Bachelor Of Science, Management Information Systems

Activities and Societies: Alpha Kappa Psi Business Fraternity

General, General Studies (Study Abroad)

Study abroad experience in London.

General Studies, General

General, General

Activities and Societies: DECA, National Honor Society, Robotics Club, Math League, Golf, Swimming, CORE