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Mark Townend Email & Phone Number
Customer Success Manager
at
Okta
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Manager
Location
Salisbury, England, United Kingdom
Company size
Who is Mark Townend? Overview
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Quick answer
Mark Townend is listed as Customer Success Manager at Okta, a company with 8691 employees, based in Salisbury, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Mark Townend.
Mark Townend previously worked as Principal Consultant at Resilium Uk and Customer Success Manager - Public Sector at Splunk. Mark Townend studied at Apmp, Tidworth.
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Email format at Okta
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Okta
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Profile bio
About Mark Townend
A dynamic, resourceful and highly adaptable ex-military operator with an industry proven pedigree in Aviation Risk Management and Remotely Piloted / Unmanned Air Systems. Mark also enjoys wide ranging expertise in military Joint Effects, Strategic Targeting and Surveillance capabilities in support of Combined Arms operations. Experienced in the delivery of industry acclaimed support to technical programmes, Mark has advised on defence sponsored capability trials, concept investigations and research studies alongside delivering bespoke safety cases for cutting edge Remotely Piloted Air System (RPAS) technologies.Extremely adaptable: well versed in making seamless transitions across disciplines, trades, projects and stakeholder groupings. Paired with an affinity for finding unique solutions to complex problems, Mark has delivered some truly innovative and highly valued solutions to the UK MoD, Security, Defence and Civil industries.
Current workplace
Mark Townend's current company
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Okta
15 roles
Mark Townend work experience
A career timeline built from the work history available for this profile.
Principal Consultant
CurrentPrincipal Consultant in the UK's premier Barrier Based Risk Management Consultancy.Speciality Areas:-Aviation-Defence-Safety Management-Uncrewed and Autonomous Systems-Security (Physical and Cyber)-Data Driven Enterprise Performance & Observability
Mar 2024 - Present
Customer Success Manager - Public Sector
Responsible for programme enablement, business value measurement, C suite engagement and strategic planning development for UK Government and Public Sector accounts (totalling over £16M annual recurring revenue).Agencies managed included UK Cabinet and Home Offices, Department of Work and Pensions, HMRC, Department for Education and Network Rail, all of.
Jun 2023 - Feb 2024
Flight Operations Risk & Compliance Manager
Responsible for compliance monitoring (military: UK MAA and civil: UK CAA and EASA) and risk management within the Flight Test and Flight Operations functions of Leonardo Helicopters UK.
Jan 2022 - Jun 2023
Risk & Safety Performance Lead
Risk and Safety Performance Lead for Draken Europe (previously Cobham Aviation Services UK). Responsible for modernising the approach to Risk and Risk Management and developing insightful performance questions, indicators and measures, as well as the performance monitoring strategy, for the organisation's safety management system.Also responsible for.
Jan 2021 - Dec 2021
Lead Consultant - Safety Risk Management
Lead Consultant, Instructor / Trainer and Risk Management portfolio owner for a world-leading aviation safety consultancy. Responsible for developing the knowledge of aviation industry practitioners and leading on performance enhancing projects and programmes for Civil and Military organisations. Specialised in Risk Management modelling & visualisation and.
Nov 2016 - Jan 2021
Aviation Safety Risk Management Training Consultant
In association with Baines Simmons Ltd.Training Consultant for a world-leading aviation safety consultancy. Responsible for developing Military and Civil aviation safety practitioners through Baines Simmons' renowned SMARRT MAP™ approach to safety risk management, and specialising in the successful integration of the "Bowtie" methodology into an.
May 2016 - Oct 2016
Military Consultant & Rpas Subject Matter Expert
In association with Vedette Consulting Ltd.Military capability, operations and RPAS consultant for acclaimed MoD research, development and decision support partners: providing highly relevant expertise on UK military combined arms manoeuvres, contemporary operational capabilities, C4ISTAR, Joint Fires integration and RPAS employment.
Jan 2013 - Oct 2016
Mini-Unmanned Aerial System (Muas) Air System Safety Case Project Manager
In association with Allyance Ltd.Building on the success of the previous TUAS Air System Safety Case project, Mark has developed and evolved the ASSC process to support the entry into military service of a further two distinct Mini-UAS capabilities. These capabilities have been delivered into operational service with the UK MoD through coherent safety.
Jan 2016 - Apr 2016
Unmanned Aerial Systems (Uas) Flight Safety Adviser
In association with Allyance Ltd.Flight Safety advisor to the military Delivery Duty Holder (DDH) for all British Army unmanned aviation platforms.Responsible for advising the DDH on current and developing air safety risks associated with operating the "new in service" WATCHKEEPER unmanned aviation platform and in service Miniature UAS capabilities.
Mar 2014 - Jan 2016
Tactical Unmanned Aerial System (Tuas) Air System Safety Case Project Manager
In association with RPS Group Plc.Responsible for the stakeholder engagement, expertise assembly and evidentiary delivery necessary to compile a robust "first of type" Air System Safety Case for the British Army's new in service Watchkeeper UAS system, resulting in a successful Release to Service in early 2014.
Nov 2013 - Mar 2014
Trials, Evaluation And Capability Development Manager For Uk Artillery C4I
Capability Trials and Delivery Team Manager, Delivery Project Manager, Concept & Development Designer, C4I Experimentation,Trials and Evaluation Coordinator.Project delivery and QA deployment to Afghanistan: Oct 2011
Jan 2011 - Dec 2012
London 2012 Olympic Games: Security Programme Military Advisor & Planning Liason
Coordination and liaison across senior level G4S, LOCOG, MOD, Home Office and Met Police security management.Role focused on enabling coordination across all agencies to assure the collective security workforce, their specialist skill sets, and contingency planning as part of the MACT assistance delivered to the London 2012 Olympic and Paralympic Games.
Jul 2012 - Aug 2012
Fire Support Team Commander
Leader & Manager of a specialist team of 7 SoldiersCapability management, Integration and direction in support of Combat OperationsSurveillance, Target Acquisition and Offensive Capability Subject Matter Expert, Advisor & Liaison Operational Tour (Afghanistan) Mar - Oct 2010
Jan 2009 - Dec 2010
Army Officer
Infantry (1999 - 2003) and Artillery Officer (2004 - 2012) within the Regular British Army.Deployments to Iraq and Afghanistan in various roles.
Nov 1999 - Jan 2009
Team & coworkers
Colleagues at Okta
Other employees you can reach at okta.com. View company contacts for 8691 employees →
AM
Ayano Matsumoto
Colleague at Okta
Tokyo, Tokyo, Japan, Japan
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RB
Ryan Boulanger
Colleague at Okta
Bellevue, Washington, United States, United States
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DD
Dani Danutz
Colleague at Okta
Hunedoara, Romania, Romania
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OU
Ok Undefined
Colleague at Okta
Montreal, Quebec, Canada, Canada
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EG
Eduardo Guerini
Colleague at Okta
Orlando, Florida, United States, United States
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SD
Sieuthi Denled
Colleague at Okta
Hanoi Capital Region, Viet Nam
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HS
Henry Somerville
Colleague at Okta
Alexandria, Virginia, United States, United States
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VB
Veerpartap Bual
Colleague at Okta
Chicago, Illinois, United States, United States
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SS
Sukanta Saha Chowdhury
Colleague at Okta
Kolkata, West Bengal, India, India
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LD
Luke Dawson
Colleague at Okta
United States, United States
View →
Ayano Matsumoto
Colleague at Okta
Tokyo, Tokyo, Japan, Japan
View →
RB
Ryan Boulanger
Colleague at Okta
Bellevue, Washington, United States, United States
View →
DD
Dani Danutz
Colleague at Okta
Hunedoara, Romania, Romania
View →
OU
Ok Undefined
Colleague at Okta
Montreal, Quebec, Canada, Canada
View →
EG
Eduardo Guerini
Colleague at Okta
Orlando, Florida, United States, United States
View →
SD
Sieuthi Denled
Colleague at Okta
Hanoi Capital Region, Viet Nam
View →
HS
Henry Somerville
Colleague at Okta
Alexandria, Virginia, United States, United States
View →
VB
Veerpartap Bual
Colleague at Okta
Chicago, Illinois, United States, United States
View →
SS
Sukanta Saha Chowdhury
Colleague at Okta
Kolkata, West Bengal, India, India
View →
LD
Luke Dawson
Colleague at Okta
United States, United States
View →
5 education records
Mark Townend education
Education record
Apmp, Tidworth
Officer'S Commision, Royal Artillery
Royal Military Academy Sandhurst
Theatre And Media Studies, Film Production And Editing, Ba (Hons) 2:2
Education record
Merchant Taylor'S School
Education record
Aldenham School
FAQ
Frequently asked questions about Mark Townend
Quick answers generated from the profile data available on this page.
What company does Mark Townend work for?
Mark Townend works for Okta.
What is Mark Townend's role at Okta?
Mark Townend is listed as Customer Success Manager at Okta.
Where is Mark Townend based?
Mark Townend is based in Salisbury, England, United Kingdom while working with Okta.
What companies has Mark Townend worked for?
Mark Townend has worked for Okta, Resilium Uk, Splunk, Leonardo, and Draken Europe.
Who are Mark Townend's colleagues at Okta?
Mark Townend's colleagues at Okta include Ayano Matsumoto, Ryan Boulanger, Dani Danutz, Ok Undefined, and Eduardo Guerini.
How can I contact Mark Townend?
You can use AeroLeads to view verified contact signals for Mark Townend at Okta, including work email, phone, and LinkedIn data when available.
What schools did Mark Townend attend?
Mark Townend studied at Apmp, Tidworth.
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