Mark Trett Email & Phone Number

London Area, United Kingdom

Deliver market and competitor reports to the Motor and Home teams within DLG. Regular weekly and monthly reporting created and distributed, ad-hoc requests and full market analysis/deep dives created and delivered to product teams. Support team insight requests using a full range of data sources.

United Kingdom

Built a SaaS platform - Brightchecker provides you with key features to get whatever audit or inspection job done, Evidence work or condition using photos that have 2m pixels each so you can see the detail, dictation, text or predefined responses. Once you're done you send the job back to the dashboard to produce your report where you can show all content.

Osterley, England, United Kingdom

Worked on the implementation of end to end insight plan for new Sky vertical Sky Protect. This involved the set up of CSAT, Brand Tracking and Competitor Benchmarking reports. Running of ad-hoc projects including complex conjoint studies.

Norwich, United Kingdom

Market intelligence expert with a keen eye on mobility and connected technologies. I facilitate robust testing and feedback to drive the development of successful customer propositions. Responsible for market landscape reports and horizon scanning. Analysis of extensive industry/non-industry reports and able to contextualise it for Aviva. Attending key.

Delivering multiple research projects to business stakeholders across UK, to help inform strategic decision making and shape the design of products and service propositions.Analysis and interpretation of high volumes of customer research data from a range of different business areas, including Brand and Advertising, Operational Management Teams (Net.

Aviva General Insurance & RACMy core role was to provide insurance quotations to customers at new business and renewals on home and motor insurance but supplemented this with additional responsibilities for analysing and interpreting customer demandI was recognised as a top advisor in the RACi Customer Services department and was selected to champion cross.

Norwich

Responsible for managing a small team of writers, distributing review code and managing team workload to manage busy and quiet periods.Editing of reviews and articles received and providing constructive feedback to writers either face to face, on the phone or via email.Large amount of data analysis of website and social media stats.Building and maintaining.

My role was to successfully convert loan applications and see them through to the lender then payout.Build rapport with customers.Provide an excellent level of customer service.Meeting set targets.Utilise excellent objection handling skills.Communicate effectively with other team members.Cross Selling Bill Payment Protection Insurance at the end of every.