Mark Trett Email & Phone Number

London Area, United Kingdom

Deliver market and competitor reports to the Motor and Home teams within DLG. Regular weekly and monthly reporting created and distributed, ad-hoc requests and full market analysis/deep dives created and delivered to product teams. Support team insight requests using a full range of data sources.

United Kingdom

Built a SaaS platform - Brightchecker provides you with key features to get whatever audit or inspection job done, Evidence work or condition using photos that have 2m pixels each so you can see the detail, dictation, text or predefined responses. Once you're done you send the job back to the dashboard to produce your report where you can show all content collected, add a variety of page types and summaries then at a touch of a button send a link to whoever needs a report to view the results.

Osterley, England, United Kingdom

Worked on the implementation of end to end insight plan for new Sky vertical Sky Protect. This involved the set up of CSAT, Brand Tracking and Competitor Benchmarking reports. Running of ad-hoc projects including complex conjoint studies.

Norwich, United Kingdom

Market intelligence expert with a keen eye on mobility and connected technologies. I facilitate robust testing and feedback to drive the development of successful customer propositions. Responsible for market landscape reports and horizon scanning. Analysis of extensive industry/non-industry reports and able to contextualise it for Aviva. Attending key conferences and events with networking opportunities.

Delivering multiple research projects to business stakeholders across UK, to help inform strategic decision making and shape the design of products and service propositions.Analysis and interpretation of high volumes of customer research data from a range of different business areas, including Brand and Advertising, Operational Management Teams (Net Promoter Programmes), Broker & Intermediary business and HR.Key responsibilities include the creation of data summaries, presentations, KPI packs and research debriefs.Manager of Customer Community where surveys are delivered twice a week to members which range from early proposition development to A/B testing copy or website pages.Responsible for questionnaire design and sign off with internal stakeholders.Strong understanding of Confirm It survey platform for scripting surveys.Report writing and analysis of data ensuring use of latest brand guidelines.Able to work under pressure with tight deadlines.Comfortable managing activity of all types, from qualitative and quantitative sources.Natural aptitude for insight as a discipline and am confident pulling out real customer insight from research data as well as creating a clear narrative that helps the business to make effective, customer centric decisions.Experience of agency management and engagement, with additional exposure to key external stakeholders.

Aviva General Insurance & RACMy core role was to provide insurance quotations to customers at new business and renewals on home and motor insurance but supplemented this with additional responsibilities for analysing and interpreting customer demandI was recognised as a top advisor in the RACi Customer Services department and was selected to champion cross sells for home insurance leads as well as being selected to go to another company to represent the RAC and communicate my experience back to my peers.I was selected to be one of the first to be trained on new Aviva propositions in recognition of my leading position within the team and my knowledge and expertise was utilised to coach existing staff on new products as they came through the training.In June 2011 I volunteered to be part of a specialist team of people to deal with customer issues having the opportunity to manage my own workload and receive complaints experience this involved working processes and sharing best practice with colleagues.I used my strong personal skills to tailor each customer experience to the individual, rather than following the system pathI was asked to contribute to cross-functional working groups between Operations and Retail Marketing to ensure that customer voice was represented in proposition design.

Norwich

Responsible for managing a small team of writers, distributing review code and managing team workload to manage busy and quiet periods.Editing of reviews and articles received and providing constructive feedback to writers either face to face, on the phone or via email.Large amount of data analysis of website and social media stats.Building and maintaining relationships with developers, publishers and PR contacts to obtain early access testing and review code of upcoming games. Ensuring deadlines are met and embargo rules are adhered to.Personally contributing to content for the website, newsletter and social media pages.Attending community events to raise local company profile.Working with retail contacts to build our local and regional profile.

My role was to successfully convert loan applications and see them through to the lender then payout.Build rapport with customers.Provide an excellent level of customer service.Meeting set targets.Utilise excellent objection handling skills.Communicate effectively with other team members.Cross Selling Bill Payment Protection Insurance at the end of every loan application quoted.