Mark Tuggle Email & Phone Number

Mckinney, Tx, Us

Newark, California, Us

Global Financial Services Leading Global Risk & Compliance for Lucid Financial Services (LFS), the lending and leasing arm of Lucid Motors. Partnering with Legal, Compliance, Finance, Accounting, Product, Engineering, Marketing and Data Analytics, this globally integrated team is responsible for non-financial risk management and regulatory compliance for LFS domestic and international operations and third-party oversight of financial services partners.

Mclean, Virginia, Us

State and Local Government Practice Technology Horizontal Leader Market Leader West Region Associate Director Assisting state and local government clients in the optimization of operations, technology, grant administration, governance, quality, performance measurement and remediation. Engagements include housing agency projects with three of the largest agencies in the U.S. as well as a southeastern state. These projects relate to the ARPA Emergency Renters Assistance and Homeowners Assistance Funds. Experience also includes technology and organizational change assessments and gap analysis for a top five housing agency. Specific work streams included:• Designed and oversaw the mortgage, utility and property tax workflows in Salesforce for HAF funds• Design and direction of servicer enrollment and the servicer care teams responsible for payments• Lead mortgage and default management consultant to states on U.S Treasury Pandemic projects• Built a recurring user acceptance program (UT) for the administration of a large state ARPA project• Oversight of state engagement teams in testing, fraud operations, work standards and reporting

Mclean, Virginia, Us

Director specializing in Collections, Default Management, Third-Party Oversight, Optimization and ComplianceFocused on risk management and compliance for the consumer and auto lending and servicing space. Leading the expansion of the consumer collections and recovery advisory practice. Advising clients on leading issues such as collection strategy and process optimization, regulatory change management, governance, process remediation. In collaboration with key stakeholders, drove the following: • Performed a collections and recovery assessment and FDCPA readiness review for a top 30 bank• Drove a third-party oversight risk assessment and remediation plan for a bank mortgage company• Led an end-to-end assessment and gap analysis for a bank entering auto lending businessWorking with clients in these areas of expertise:Operational Execution, Operational Risk, Third Party Oversight, Contact Center Delivery, Regulatory Guidance and Control, Repossession and Remarketing, Recovery, Debt Sales, Decedent Operations. Products: Auto, Mortgage Consumer Unsecured, Credit Card, and Small Business

Birmingham, Al, Us

As the Head of Collections and Recovery Disciplines, the core responsibility is to define the vision and strategy for operational excellence in Collection and Recovery at BBVA Compass. This is an agile-based role In collaboration with key stakeholders in risk and retail banking, the work includes:•Developing and executing the roadmap for BBVA Collections and Recovery•Creation of the 2018+ strategy and operational execution plans •Serving as the discipline leader or SME for all collection and recovery operations•Building the alignment of future digital strategies for collections to the product front end for retail lending•The 2018 plan is focused on auto default following by unsecured lending and other products in 2019•Partnering with or leading scrum teams to deliver against product roadmaps•Direct and lead ideation in collaboration with the operations and risk teams toward best practices•Driving initiatives for risk-based collections, expanding contact channels, and process efficiencies•Primary liaison with the Retail and Consumer Finance executive teams in shared initiatives•Mapping and enhancing the customer journey for automobile and unsecured lending•Simplification of processes with some anticipated lift from robotics process automation

Birmingham, Al, Us

Driving strategic initiatives and oversight of all default servicing in the US. Leadership for all consumer and real estate default processes including: Real Estate and Consumer Loss Mitigation, SPOC, Foreclosure, Bankruptcy, Repossession, Remarketing, Recovery, Third-Party Oversight, Marketplace Portfolio Servicing Oversight and Debt Sales for portfolios consisting of bank and investor owned mortgage (FNMA), indirect and direct auto, small business, unsecured lending, credit card, DDA, and overdraft protection. Accomplishments to date:• Installed a new and proficient leadership team enabling success against critical YE objectives • Optimized capacity yielding a 25% reduction in outsourcing costs with 8% better cycle times• Built compliance and operational controls in all functional areas tied out to SLAs and KPIs• Created a loss mitigation loan modification strategy to reduce unsecured lending charge offs • Renewed Debt Sales with a Q4 2017 close that lowers LGD by 2%• Engineered 2017 strategy changes resulting in a 20% lift in post chargeoff FB recovery versus 2016 • Created repossession strategies that reduced full balance write-offs by 08% for 2017• Migrated remarketing in-house resulting in a $840 lift per unit and 16% lower repo costs • Directed the closure of inherited findings and attained a satisfactory 2017 mortgage audit • Completed mortgage regulatory readiness project to prepare for IA and FED exams• Directed alignment to CFPB amendment requirements for Mortgage Default Operations• Driving the new recovery system install of FICO DM10 to be launched Q2 2018• Delivered updated procedures, controls and reporting accountabilities for each area• Installed a vendor managment process for agency controls across 20+ outsourced providers• Collaborator with key Fintech partners to develop collection strategies and controls

Minneapolis, Mn, Us

Directing the default management effort for the bank's $32 billion consumer lending portfolio including indirect auto lending and leasing, recreational vehicles, manufactured housing, small business lending, community banking, wealth management, direct loans, education loans, DDA and reserve lines.Responsibility for the Collection and Recovery team of 530 FTE located in our Portland, Minneapolis and Cincinnati operations centers. The group includes the following teams: collection contact centers, recovery, bankruptcy, repossession, lease end-of-term operations, third-party vendor management, education and quality control, financial analysis, and user systems administration.Accomplishments:- Successful regulatory examination outcomes- Transitioned from autonomous site ownership to structural alignment by function- End to End regulatory assessment of key risk areas - Created a major project to enhance collection delivery- The Collection and Recovery Roadmap- Formation of a governance and control structure (FLOD)- Establishment of inline rigorous QC testing and reporting for KRIs.- Increased efficiency in dialer contact and improved collection KPIs- Created a collections risk, forecasting and analytics team to drive strategy and optimization- Recruited and installed a highly functioning senior management team- Created a technology and transformation team to drive system and process change- Primary sponsor for nextgen recovery system in partnership with credit card and mortgage - Created Reporting Dashboards and KPIs

Birmingham, Al, Us

Director of U.S. collection and recovery strategy and operations at BBVA Compass for consumer, mortgage, indirect auto, credit card and small business segments.Retail Default Management team recognized for best practices within BBVA Compass for design and implementation of Vendor Management, CFPB Mortgage Readiness, Governance and Control and Complaint Tracking.

Birmingham, Al, Us

Founder- Better as One AwardNational Collection and RecoveryRegional Call centersLate Stage CollectionLoss Mitigation

Birmingham, Al, Us

BBVA Compass CIO AwardRecovery -all retail productsIndirect Auto CollectionsIndirect Auto Remarketing Auto Leasing End of TermDebt Sales Strategy and ExecutionBankruptcy Servicing

Birmingham, Al, Us

Compass Bank Gold ClubVP-Indirect Auto Lease Product Manager

San Francisco, California, Us

Group Vice President Automobile Residual Risk ManagerVice President Indirect Auto Underwriting and Operations

Mba, Brock Graduate School Of Business

Cba Graduate School Of Retail Bank Management

Ba, History

Bbva Executive Leadership Program, Banking And Financial Support Services