Mark W. Email & Phone Number

Walkerton, ON, CA

Hanover, Ontario

Hanover, Ontario

• Accomplishments:
• Led the department in simplifying the Active Directory environment by reducing the number of unique domains from 14 to 1. This reduced technical staff time around supporting missing shares, home folders and printers.
• Identified efficiencies and improvements in the email solution. 3 platforms were being used for email across the organization. A migration to O365 from FirstClass had been started with administrative staff. However.
• Built department organizational structure including developing detailed roles and responsibilities for IT Staff.
• Worked with outside vendors to build a plan to simplify and consolidate printer deployments across the organization. This reduced annual toner expenses over $80,000 annually.
• Developed automation scripts to reduce manual intervention around account creation, management and integration. This prevented end user error during account creation and encouraged staff to improve data entry processes.

Brantford, Ontario

• Accomplishments:
• Developed and managed the project for a new Parent Notification System (fromRFP through to deployment, training and maintenance)
• Worked with Senior Administration to facilitate Elementary job action that requiredPrincipals gaining access to report cards under a strict deadline.
• Built a standard of ITS assistance during important Board functions to ensuretechnology requirements were met.Responsibilities:
• Represented the ITS Department and presented at Board level meetings includingDirectors, Board, and Family of Schools meetings.
• Administrated the ITS budget for 2014-2015.

Brantford

• Accomplishments:
• Oversaw HR`s IPPS database move and upgrade project. Planned and scheduled deliverables to bring them to a new Database platform and Software level.
• Built the Board’s virtual environment (Hyper V) with no formal budget (virtualized 70% of existing servers).
• Planned and oversaw the creation of monitoring tools for Board management and server maintenance.
• Created and presented business rules to help set expectations for routine ITS tasks to Senior Administration.Responsibilities:
• Am responsible for managing, mentoring and directing 14 staff. This includes any HR/Union interactions that involve my staff.

Brantford, Ontario, Canada

• Accomplishments:
• Chaired the Elementary Library Committee which selected a library automation product for all elementary schools. Completed the RFP and selection process, worked with selected vendor for purchase, installation.
• Integrated the Human Resources management system with the automated dispatch system to synchronize the data transferred between the two systems.Responsibilities:
• Provide technical support for the following products: mVal, ETeacher, PDA and handhelds, Destiny Library Manager, Suspension Assistant, and Automated Dispatch System.
• Created custom applications and provided ongoing maintenance and support for the following departments: Special Education, Professional Services, Human Resources, and Payroll.
• Created custom extracts from Maplewood for several automated and manual processes.

• Accomplishments:
• Managed several large scale custom design projects from conception and project planning stages to completed signed-off projects with ongoing maintenance requirements.
• Designed and built several commercial-grade applications being used at universities.
• Designed, tested, and implemented a security policy that was immediately implemented at all Aptiris sites.
• Built a series of support processes that allowed increased communication between staff and facilitated the hand-off of support issues between individuals.Responsibilities:
• All aspects of project management, including needs assessments, custom project planning, proposals, interviews, design, application development, documentation, training and sign-off.

• Accomplishments:
• Designed and delivered the front-facing FirstClass support portal to allow access to internal knowledge-bases.
• Led team knowledge in products being supported including: RAD, Batch Administration, Internet Services, Core Server, and Designer.
• Designed and integrated custom forms for use by development, quality assurance, support services, and professional services.Responsibilities:
• Provided complete technical support to FirstClass administrators via telephone and email on all FirstClass related products including: RAD, Voice Services, Directory Services, Internet Services, FirstClass Client.
• Worked closely with support leads and manager to shape and define support policy and procedure on areas including: escalation, metrics, knowledge transfer (internal and external) and work order control and completion.

Diploma, School Board Administration

The Diploma in School Board Administration (DSBA) is designed for Ontario school board and related professionals who wish to develop and.

Computer Programmer Analyst

Ontario Secondary School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Model Parliament, Cross Country, Diplomacy, BandBusiness, Computers and Math focus. Courses in Entrepreneurship.