Mark Chapman

Mark Chapman Email and Phone Number

Technical Training and Development Manager @ Keyfactor
Akron, OH, US
Mark Chapman's Location
Akron, Ohio, United States, United States
Mark Chapman's Contact Details

Mark Chapman work email

Mark Chapman personal email

n/a
About Mark Chapman

Founding member and HAT Commander for the Order of the Silver Star, a 501(c)(3) nonprofit and home of HAT, the Humanitarian Aid Team. Former Staff Sergeant in the U.S. Air Force Reserve with expeditionary experience. Senior Solutions Architect on Keyfactor's Global Professional Services team. 9+ years of experience as an IT security professional specializing in PKI. Bachelor's of Science in History from Liberty University.

Mark Chapman's Current Company Details
Keyfactor

Keyfactor

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Technical Training and Development Manager
Akron, OH, US
Website:
keyfactor.com
Employees:
498
Mark Chapman Work Experience Details
  • Keyfactor
    Technical Training And Development Manager
    Keyfactor
    Akron, Oh, Us
    View
  • Order Of The Silver Star
    Hat Commander - Humanitarian Aid Team
    Order Of The Silver Star Jan 2016 - Present
    Cleveland, Ohio
    Founding member of the Order of the Silver Star, and Commander of the Order's veteran-led Humanitarian Aid Team, known as HAT, which consists of volunteers (HATs) who actively provide disaster relief and assistance wherever it is needed. As Commander, I am charged with leading the organization, policy planning, and coordination of humanitarian aid missions.Since 2020, HATs have served in over 30 humanitarian missions. With operations ranging from delivering hundreds of meals locally during the COVID-19 pandemic, to international expeditionary aid missions.
    View
  • Keyfactor
    Senior Solutions Architect
    Keyfactor Feb 2023 - Present
    View
  • Keyfactor
    Manager Of Customer Support
    Keyfactor Aug 2021 - Feb 2023
    Independence, Ohio, United States
    Manage and lead the support team and assist with the execution operational tasks. Train new team members in the requirements of the job. Construct, maintain, and manage hosted environments and Public Key Infrastructure. Conduct audits on various processes. Write and maintain technical documentation for the team. Work with colleagues to orchestrate projects, serve as a senior resource to assist clients in planning and implementing of new features, and resolve advanced issues.
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  • Keyfactor
    Platform Support Team Lead
    Keyfactor Dec 2018 - Aug 2021
    Independence, Oh
    Manage and execute operational tasks. Train new team members in the requirements of the job. Construct, maintain, and manage hosted environments and Public Key Infrastructure. Conduct audits on various processes. Write and maintain technical documentation for the team. Work with colleagues to orchestrate projects, serve as a resource to assist clients in planning and implementing of new features, and resolve advanced issues.
    View
  • Keyfactor
    Senior Platform Operations Analyst
    Keyfactor May 2017 - Dec 2018
    Independence, Ohio
    Assist with maintaining hosted environments and Public Key Infrastructure. Configure and manage monitoring and data collection software. Work with customers to resolve issues and assist with upgrades, installations, and additional projects. Administrate processes such as root signing ceremonies and environment builds. Configure and manage monitoring and data collection software.
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  • Us Air Force Reserve
    Client Systems Technician
    Us Air Force Reserve Jul 2015 - Sep 2020
    Ensure that all of the computers, hardware, and software are functioning properly throughout the base. Fulfill help desk and field technician roles. Work with Active Directory, DRA, and ARS to manage user accounts and groups. Solve technical issues with phones, printers, scanners, and various other peripheral devices. Install and repair network wiring. Serve as a subject matter expert and Client System Administrator in deployed environments. Manage and track technology inventory items. Work as a Security Manager to ensure members are authorized to access resources.
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  • Geek Squad
    Consultation Agent
    Geek Squad Oct 2016 - Jun 2017
    Strongsville Ohio
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  • Local Markets
    Blaze Gourmet Sales
    Local Markets 2014 - 2016
  • Giant Eagle, Inc.
    Cashier Trainer
    Giant Eagle, Inc. Jul 2013 - Jul 2015
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Mark Chapman Skills

Leadership Customer Service Microsoft Office Microsoft Word Time Management Teamwork Microsoft Excel Retail Cisco Security Bmc Remedy Ticketing System Computer Hardware Active Directory Salesforce.com Splunk Pki Microsoft Ca Internet Information Services Vmware Hyper V Remote Desktop Network Security Information Technology Information Security Managed Services Microsoft Azure Open Air Certificate Management Certificate Management System Cms Sapphire Cms Enterprise Outl Training Course Development Azure Sql Server Reporting Services Iis

Mark Chapman Education Details

Frequently Asked Questions about Mark Chapman

What company does Mark Chapman work for?

Mark Chapman works for Keyfactor

What is Mark Chapman's role at the current company?

Mark Chapman's current role is Technical Training and Development Manager.

What is Mark Chapman's email address?

Mark Chapman's email address is ma****@****tor.com

What schools did Mark Chapman attend?

Mark Chapman attended Liberty University, Community College Of The Air Force, Cuyahoga Community College.

What are some of Mark Chapman's interests?

Mark Chapman has interest in Social Services, Children, Information Technology, In My Personal Time, Politics, Network Security, Friends And Hiking, Human Rights, Animal Welfare, Health.

What skills is Mark Chapman known for?

Mark Chapman has skills like Leadership, Customer Service, Microsoft Office, Microsoft Word, Time Management, Teamwork, Microsoft Excel, Retail, Cisco Security, Bmc Remedy Ticketing System, Computer Hardware, Active Directory.

Who are Mark Chapman's colleagues?

Mark Chapman's colleagues are Jacob Adkins, Ian Thompson, Rex Wheeler, Klara Kocsis, Marc L., Bryant Wiedemann, Mahomed Daud.

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