Member of a busy Information Services Department, supporting over 1000 employees in thegreater Edmonton area and providing support for monitoring and security applications.-Microsoft Server 2012 R2 support up to and including 2019-Perform installations, upgrades, and troubleshooting for 70+ users and 120 devices, including laptops,desktops, printers, and smartphone devices-Configure and install local servers, execute hardware and software upgrades, and support… Show more Member of a busy Information Services Department, supporting over 1000 employees in thegreater Edmonton area and providing support for monitoring and security applications.-Microsoft Server 2012 R2 support up to and including 2019-Perform installations, upgrades, and troubleshooting for 70+ users and 120 devices, including laptops,desktops, printers, and smartphone devices-Configure and install local servers, execute hardware and software upgrades, and support disasterrecovery and backup procedures-Install firewalls and anti-virus software and deploy 2-factor authentication to ensure data integrity andcybersecurity for highly sensitive legal documentation-Implementation and maintenance of NIST cybersecurity framework-Attend meetings with the IT department to identify continuous improvement opportunities and enhancethe delivery of IT services to users Show less

Senior member of a busy Information Services Department, supporting over 2000 employee’scontinent wide, and providing support for over 60 different business applications. Assessing informationsystems and identifying gaps that need to be addressed, and then communicating this to business in asimplified manner. I manage escalated/complex tickets and project coordination for large-scalehardware deployment and imaging. I also travel to various sites to apply my experience in… Show more Senior member of a busy Information Services Department, supporting over 2000 employee’scontinent wide, and providing support for over 60 different business applications. Assessing informationsystems and identifying gaps that need to be addressed, and then communicating this to business in asimplified manner. I manage escalated/complex tickets and project coordination for large-scalehardware deployment and imaging. I also travel to various sites to apply my experience in providingcomplex business solutions, system configuration, hardware install, VPN and switches/network routing.-Microsoft Server 2012 R2 support up to and including 2019.-Working with a hybrid system using Office 365 cloud and on-prem exchange.-Telecom Business solutions, including project management of VOIP/Cellular program and systemmaintenance company wide.-Advanced support in Active Directory and Office 365 Admin Console.-Providing support for network infrastructure.-Offering clients and stakeholders superior and engaging customer support and developing positiverelations with vendors. Show less

My portfolio supported 25-30 non-profit organizations in the greater Edmonton area. Thisrole demanded wide-ranging responsibility including: business solutions, workflow design, systems andenvironment support, escalated ticket response, managing all on site application and hardwareinstallation, repair, maintenance and testing. This position was comprised of 80% on-site work.-Microsoft Server 2003 support up to and including 2012 R2.-Extensive use of VMware environments… Show more My portfolio supported 25-30 non-profit organizations in the greater Edmonton area. Thisrole demanded wide-ranging responsibility including: business solutions, workflow design, systems andenvironment support, escalated ticket response, managing all on site application and hardwareinstallation, repair, maintenance and testing. This position was comprised of 80% on-site work.-Microsoft Server 2003 support up to and including 2012 R2.-Extensive use of VMware environments including ESXi 5.0 to 6.5.-Administration of Office 365 products and services.-Backup procedures using Veeam and Wholesale Backup.-Maintenance and administration of numerous IT environments including advanced knowledge of TCP/IPprotocol and firewall configuration. Extensive support and configuration of Fortigate Firewalls.-Creating tickets and information capture using ConnectWise Show less

In this position I supported a variety of corporate clients in the greater Edmonton. Primaryhelp desk support over the phone included triaging and dispatching tickets, providing resolution toincoming issues, and applying advanced trouble-shooting experience to resolve tickets promptly andefficiently.-Microsoft Server 2003 support up to and including 2012 R2.-Advanced support in Active Directory, Exchange Admin Console.-Administration of Office 365 products and… Show more In this position I supported a variety of corporate clients in the greater Edmonton. Primaryhelp desk support over the phone included triaging and dispatching tickets, providing resolution toincoming issues, and applying advanced trouble-shooting experience to resolve tickets promptly andefficiently.-Microsoft Server 2003 support up to and including 2012 R2.-Advanced support in Active Directory, Exchange Admin Console.-Administration of Office 365 products and services.-Extensive use of VMware environments including ESXi 5.0 to 6.5.-Extensive use of Labtech for software deployment and system maintenance Show less