Mark W Taylor Email & Phone Number

Milton Keynes, GB

- Business Change Workstream Leader - NADIN Programme- As the principle system, NADIN is the Volkswagen AG global standard system and business process landscape for new vehicle order management and distribution. - My team and I are implementing and delivering the systems landscape that will be driving force behind the order management and distribution of.

Working as part of a wider Strategic focus programme, I am focussed on preparing recommendations for a strategic partner to support Volkswagen Group UK objectives to carbon offset business activities.

Milton Keynes

A National role that:Delivers Operational Excellence in the franchised retail network, customer journey and SKODA UK Field Team – delivering improved and good practice policy, process and communication to drive performance and experience improvementsDelivers Lead Management - Initiates and directs the ongoing brand requirements for a dedicated Lead.

Internal strategic focus, sprint team project - business case development and UK board level recommendation. Lead representative for SKODA Brand

South And West Of England, Wales And Channel Islands

On behalf of Audi UK, responsible for managing the operational performance of 65+ Audi Centres (50% of the UK) from a Sales and Customer Satisfaction perspective.Led a team of Area Sales Managers and oversee individual Centre/Group level management, ensuring short, medium and long term plans and performance were aligned and integrated with the brand.

North And Eastern England, Scotland And Northern Ireland

On behalf of Audi UK, responsible for managing the operational performance of 65+ Audi Centres (50% of the UK) from a Service, Parts, Accessories and Customer Quality perspective.Led a team of Area Service and Parts Managers and oversaw individual Centre/Group level management, ensuring short, medium and long term plans and performance are aligned and.

Responsible for Aftersales Marketing and Planning, Parts and Service Development, Accessories and Merchandise and Customer Satisfaction for Volkswagen Commercial Vehicles UKCreate, develop and implement Aftersales campaigns and programmes for the Volkswagen Commercial Vehicles brand that will: - Increase Customer Loyalty - Improve Customer Satisfaction.

• Led a team of 6 Change Managers to successfully migrate 26 different Customer Services teams with 7 providers into 1 National Contact Centre (NCC) through 1 supplier.
• Successfully introduced Customer Satisfaction measurement programme of services provided by NCC.
• Operational responsibility for ensuring that NCC supplier delivered against agreed performance and service levels. Frequent interaction with Senior Management at supplier and within VWG to agree priorities and… Show more
• Operational responsibility for ensuring that NCC supplier delivered against agreed performance and service levels. Frequent interaction with Senior Management at supplier and within VWG to agree priorities and.
• Led and motivated a team of operations managers and specialists to deliver continual service improvement, root cause analyses; good practice and consistent communication across the Group brands. Included recruitment.

• Responsible for 10 Volkswagen Retailers in South West of England.
• Key focus areas included: - New and used vehicle sales and fleet sales - Parts and accessories performance- Customer Satisfaction Improvements - Service capacity and development and Quality certification- Training and.
• Responsible for agreement and delivery of volume of vehicles (new and used) and service/parts volumes for area (and… Show more
• Responsible for agreement and delivery of volume of vehicles (new and used) and service/parts volumes for area (and for adjoining VWCV sites). Responsible for analyzing, measuring and monitoring performance across the.
• Recognised for strength of relationships and excellent engagement of Area and Regional retailers. Consistently achieved and exceeded sales and Aftersales targets. Show less