Mark Wakeman Email & Phone Number

Melbourne, Victoria, Australia

Responsible for the execution of field actions for GM vehicles in Australia, New Zealand and South East Asia.

Melbourne, Australia

Responsible for leading investigations, making recommendations and decisions on local and imported product lines.

This position was a continuation of the role of Managing Engineer below, and was created as part of a company wide restructure, transitioning from Managing Engineers to Lead Technical Specialists. The role is the same level as Managing Engineer and is designed to focus more on technical delivery and less on formal staff management.I am responsible for the delivery of all technical aspects of both new and current model programs in the area of Suspension, Driveline and Powertrain mounts,… Show more This position was a continuation of the role of Managing Engineer below, and was created as part of a company wide restructure, transitioning from Managing Engineers to Lead Technical Specialists. The role is the same level as Managing Engineer and is designed to focus more on technical delivery and less on formal staff management.I am responsible for the delivery of all technical aspects of both new and current model programs in the area of Suspension, Driveline and Powertrain mounts, leading a team of 4 to 6 senior and specialist engineers. In this role I have:• Led cross functional teams with members from diverse business areas such as Purchasing, Quality, Manufacturing, Engineering and Suppliers to deliver complicated subsystem design projects to tight and inflexible timelines. Work in these teams has often required a significant level of negotiation to ensure that the needs of all team members are understood and accommodated as much as possible.• Delivered a successful model year 14 (VF Commodore) program with significant new suspension content which has resulted in both improved performance and reduced mass. This project required the integration and concurrent development of a number of major new components. I had overall responsibility for the coordination and delivery of the suspension and driveline systems.• Assisted General Motors North America with engineering resource on a future model passenger car program. My involvement required developing and maintaining relationships with stakeholders from a number of functional areas in North America.• Developed a new suspension system which has been approved for patent filing by General Motors North America. Show less

In this role was responsible for the management of a team of 5 to 7 senior and specialist engineers and was responsible for the delivery of both new and current model programs in the area of Suspension, Driveline and Powertrain Mounts.Achievements in this role include:• Successfully managing the team through the launch of the Model year 2010 Camaro Program.• Delivery of new suspension content on model year upgrades between model years 2010 and 2012.• Delivery of new… Show more In this role was responsible for the management of a team of 5 to 7 senior and specialist engineers and was responsible for the delivery of both new and current model programs in the area of Suspension, Driveline and Powertrain Mounts.Achievements in this role include:• Successfully managing the team through the launch of the Model year 2010 Camaro Program.• Delivery of new suspension content on model year upgrades between model years 2010 and 2012.• Delivery of new suspension content for the 2011 Chevrolet Police export program, overcoming many technical issues derived from the unique police program requirements and coordinating the development and implementation of these solutions to extremely tight timelines. • Implementation of numerous warranty reduction initiatives resulting in warranty rates that were consistently below target.• Achievement of GM Workplace of Choice survey results for leadership and teamwork that far exceeded the GM Global average. Show less

In this role I led a team of 5 to 7 Senior Engineers and was responsible for identifying, root causing and proposing solutions to customer field issues, as well as supporting the service team to resolve critical customer issues and developing service fixes to improve repair times and reduce warranty cost. Achievements in this role include:• Use of formal problem solving techniques to resolve many legacy issues on the existing VZ Commodore architecture that was nearing the end… Show more In this role I led a team of 5 to 7 Senior Engineers and was responsible for identifying, root causing and proposing solutions to customer field issues, as well as supporting the service team to resolve critical customer issues and developing service fixes to improve repair times and reduce warranty cost. Achievements in this role include:• Use of formal problem solving techniques to resolve many legacy issues on the existing VZ Commodore architecture that was nearing the end of its life cycle.• Use of formal problem solving techniques to resolve many product issues on the VE Commodore architecture in the areas of chassis, powertrain integration and HVAC.• Identification, containment and resolution of field problems which enabled the warranty targets to be met in line with established warranty improvement plans.• Work in this role required an extremely high level of customer focus and drive for results as the issues being worked on were often causing significant customer dissatisfaction and warranty cost. Show less

In this graduate role I was responsible for the benchmarking, concept and supplier selection and ground up design of body closures systems for the VE architecture. I led cross functional teams consisting of both suppliers and internal stakeholders and was responsible for the delivery of my assigned components to rigid program timelines.Achievements in this role include: • Developing glass shapes for optimal opening behaviour – the first time this had been done in house at… Show more In this graduate role I was responsible for the benchmarking, concept and supplier selection and ground up design of body closures systems for the VE architecture. I led cross functional teams consisting of both suppliers and internal stakeholders and was responsible for the delivery of my assigned components to rigid program timelines.Achievements in this role include: • Developing glass shapes for optimal opening behaviour – the first time this had been done in house at Holden.• Leading the investigations from the closures team into the new pedestrian protection NCAP requirements in order to understand the program content required. Show less