Mark Wall Email & Phone Number

Liverpool, Gb

Manchester, United Kingdom

Working as a member of the ADB Safegate ITIL accredited Incident Management Team coordinating and resolving 24/7 Incidents, Service Requests, Problems and Change process for Airport systems applications globally deployed at airports around the world.

Knowsley, Merseyside

Primary responsibilities: To provide a centralised IT request service providing user administration (creation, modification and deletion), systems administration and remote software deployment to internal IT users across all of the organisation core systems (30,000 plus users).

Liverpool, England, United Kingdom

Continuing developed role of second/third line Wintel and network IT infrastructure support role covering 28 sites now migrated over to a Citrix Farm.Mainframe operations support was still required for coordinating processing and fixing issues.

Liverpool, United Kingdom

Although, initially, this role was primarily mainframe operations analyst oriented, soon after joining the team the role expanded to include the emerging Wintel infrastructure. This developed into a second/third line Wintel and network IT infrastructure support role covering 28 sites.Mainframe operations support was still required for coordinating processing and fixing issues. Mainframe skill set included Dynam D/T (Disk and tape management). VSAM and job control language (JCL) processing jobs to strict deadlines to produce output for group. BACS transmissions for which I have held security clearance for many years.

Trafford Park, Manchester

Following a take over by Hoskyns Group, I was one of few offered continued employment as a Senior Mainframe Operator, with supervisory responsibility for one specific company’s work. Working within a team of 6 we processed work in the VM/VSE and MVS mainframe environments to all expected standards. Ensuring optimum mainframe and core systems availability - All standards were met with regard to system output and communication links and interfaces whilst ensuring all central network data backups were performed and verified.

Speke, Liverpool

Leading a team of 4 operators in an IBM mainframe VM/VSE environment, administered using Shadow and Quota. Performing processing and procedures required for a number of companies across the country, including ledger, salaries etc. ensuring all output produced was to acceptable standards.