Mark Wallace Email & Phone Number

Bowmanville, On, Ca

Toronto, Ontario, Canada

Lead and inspire store leaders and teams within the Canadian market to consistently deliver operational excellence in sales growth, talent development, campus relations and customer service.

Seneca Polytechnic

Toronto, Ontario

Oversee the daily operation of the store including the managing of staff, monitoring of sales/budgets and ensuring daily goals and objectives are met. Developed and executed a new training program for retail operations.Developed and implemented new training program for part-time sales associates. Collaborate with senior management to establish budgets.Responsible for coaching and mentoring six full-time supervisors in developing their management skills.Train part-time staff on selling standards, vision and values, and fan service to achieve a goal of 95% on Mystery shop evaluation.Coach part-time staff on better service levels to ensure fan/customer loyalty.

At Real Sports Apparel I had the opportunity to launch a new brand and the largest licensed apparel store in Toronto, that offers exclusive brands in a boutique shopping environment. I have built with the help of my Management team and excellent team of sales associates that provide industry leading customer service.Oversee and manage the internal merchandise purchasing process, ensuring accuracy and timely service levels to all departments.Address all workplace health and safety issues within the store as well as ensuring all employment issues are resolved in a timely manner. Implemented new merchandise transfer process for internal ordersExecuted the roll out of the new STAR schedule, ensuring that coverage in the store was based on traffic at key time slots, create staff schedule while ensuring the budget is adhered to.Responsible for building and maintaining relationships with all departments to ensure efficient communication and workflow between departments.Manage inventory levels for the store by setting Min/Max and consistently evaluating top sellers in store.Responsible for the recruitment of all part time employees including resume review, interviews, job offers and orientation.

Markam & Scarborough (National Sports) Whitby (Sport Chek)

Responsible for driving and managing sales as well as promoting sales for employees who directly report to myself. Responsible for successfully meeting and exceeding department and store sales goals on a daily basis.Liaise with buyers and sales representatives to foster positive relationships with outside suppliers.Train employees in sales skills, department processes and customer service.Provide Hard Goods Department updates and reports to all levels of the organization including senior management.Responsible for the opening and setting up of the Hard Goods Department for new store openingResponsible for maintaining control of the store inventory as well as monitoring sales, hours and wages to ensure that specific financial targets are met.Handling all aspects of customer service including the resolution of customer complaints and concernsResponsible for training a new staff on Selling and Customer Service skills.Set up and maintain a successful consumer environment during sale and non-sale times.

Oshawa, Bowmanville, Port Perry

As a Senior Summer employment officer I was responsible for the successful execution of two offices within the Durham Region. We would coach and help students with job searching, resume editing, and interview skills, to allow them to successfully find summer employment. We were also responsible for updating the Jobbank website with various jobs that we would source from local businesses.