Self-motivated, results-oriented, and customer service focused IT Desktop Support professional with over 15 years experience. I will add value to your organization through proactive service and excellent team leadership & participation.StrengthsInnovative Process ImprovementExcellent customer service skillsExperienced in system imaging, software and hardware installationMobile device support including iOS, Android, Blackberry and Windows PhoneCreative and proactive problem solver capable of anticipating and mitigating system problemsStrong interpersonal and communication skills; capable of following, composing, presenting, and training procedural documentation.VP technical support, onsite and remoteActively motivated to learn new technologies and implement themLike to work in a fast- paced, evolving environmentLove of technical challenges and the sense of accomplishment it brings to solve themAbility to work well in a cross functional and global environmentWork well with a team or independentlyLove to interact with people and customersWhat Coworkers Say About Me-Knowledgeable-Dedicated-Trustworthy-Honest-Self-Motivated-Personable-Cheerful-Strive to succeed in all endeavors-Pursue progress and mastery of self-Leadership-PersuasiveQuotes from Customer Survey"Mark is really great at providing desktop services above and beyond. He has helped with the R12 issues in needing to get contractors up and running quickly and helping to resolve issues during the CRP sessions." Sanjay Kumar, Senior IT Manager Customer Engineering"Sometimes, I realize that Mark is being called in many different directions at one time to fill the needs at the SV site. He never has failed to advise us of what he is doing and when he'll be able to get to us. I've never felt ignored, even though he's not been able to respond immediately. On behalf of our team, I want to state how greatly appreciated he is." Glenna Heller, VP Administration Assistant