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Agile Leader | Digital Transformation | Customer Experience & Operational Excellence Mark is a seasoned digital leader with proven expertise in managing complex stakeholders and delivering innovative solutions to meet business objectives. Highly motivated, hands-on and with a proven track record of delivering digital products and services to multiple corporate and public sector organisations. Mark is able to lead progressive thinking by combining design thinking approaches with agile leadership principles – enabling him to create new ways of working for large scale complex change projects. Results-driven with deep understanding of how to get things done, he is consistent in delivering results under pressure and in adverse stakeholder environments. Mark has held senior, global product and programme management roles at Intertrust, Skype, Microsoft, BT and Virgin Media, he is flexible, pragmatic and innovative in his approach to business.
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Chief Of StaffKurtosysLuxembourg City, Lu -
Chief Of StaffKurtosys Oct 2023 - PresentLuxembourg, Luxembourg -
Change Management ConsultantIq-Eq Mar 2023 - Sep 2023Luxembourg, Luxembourg -
Business & Agile Transformation ManagementKurtosys Nov 2022 - Mar 2023Cape Town, Western Cape, South Africa
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Project Management And Transformation ConsultantVistra Jan 2022 - Dec 2022Luxembourg, Luxembourg -
Senior Director - Transformation Lead Western EuropeIntertrust Group Nov 2019 - Jan 2022Luxembourg, Luxembourg -
Company OwnerM11Www Ltd Dec 2016 - Dec 2020VariousProviding Digital Transformation & Change leadership across various industries and market sectors including Fintech.
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Senior Program ManagerStudent Loans Company Jan 2019 - Oct 2019Programme Manager - Innovation, for the SLC Technology Group -
Senior ManagerMicrosoft / Skype Jan 2010 - Dec 2016London, United KingdomAccountable for a defining and delivering a strategic portfolio of agile programmes for Skype /MS Operations:Led the delivery of strategic billing platform; Requirement capture and solution design, into the Skype Release eco system incorporating full operational readiness through the full agile SDLC.Introduction of Skype "agile ways of working" in MS HQ (Redmond) workstreams covering – Delivery & Governance, Tools, Method & Process, Culture (R&R and Org), Comms, Reporting & Metrics… Show more Accountable for a defining and delivering a strategic portfolio of agile programmes for Skype /MS Operations:Led the delivery of strategic billing platform; Requirement capture and solution design, into the Skype Release eco system incorporating full operational readiness through the full agile SDLC.Introduction of Skype "agile ways of working" in MS HQ (Redmond) workstreams covering – Delivery & Governance, Tools, Method & Process, Culture (R&R and Org), Comms, Reporting & Metrics, Enablement (L&D). Agile & SCRUM for function of 1200 Dev team.Architect of the Customer Experience Improvement Framework to deliver improvement to Skype product experience and Operational KPI’s incl. (NPS, CSat and SHR). Covering E2E CX and the link to key operational processes. Product Owner - Accountable for Online Help & Support for Global 550m Skype customers – Strategy development and implementation to transform the online Help & Support experience. Defining the charter to increase self-help, minimize direct support costs, accelerate product engagement, expertise & customer’s promoter status. Show less -
Gm - Bt Customer ServicesBt Jan 2009 - Sep 2009London, United KingdomResponsible the strategic programme for the reduction of call volume by 50%, enabling the decrease in headcount and associated costs; Process improvement, Systems Implementation, RFT initiatives.Managing the relationships and deliveries between key interdependent divisions in the BT group encompassing Billing, Retail Sales, IT and Product Development -
Head Of Change & Business TransformationVirgin Media Business 2005 - Dec 2008London, United KingdomAccountable for managing all change and transformation initiatives for the £750M business division, including the consolidation and migration of the business support systems to a single suite. -
Head Of Business TransformationNtl Business Apr 2001 - Oct 2005London, United Kingdom
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Senior Business Development ConsultantNtl Business 1997 - 2001Glasgow, United Kingdom,Initially providing enterprise consultancy services to develop the ISP division of NTL Business. Subsequently, delivering an e2e web based channel for all business areas including, e-billing, customer self service, fault management, e- commerce, sales and marketing, and customer segmentation & personalisation. Developing the infrastructure to manage customer interactions and providing a seamless customer experience.
Mark Warren Skills
Frequently Asked Questions about Mark Warren
What company does Mark Warren work for?
Mark Warren works for Kurtosys
What is Mark Warren's role at the current company?
Mark Warren's current role is Chief of Staff.
What is Mark Warren's email address?
Mark Warren's email address is ma****@****oup.com
What is Mark Warren's direct phone number?
Mark Warren's direct phone number is +4437039*****
What skills is Mark Warren known for?
Mark Warren has skills like Telecommunications, Business Transformation, Project Delivery, Program Management, Business Process Improvement, Outsourcing, Process Improvement, Strategy, Requirements Analysis, User Acceptance Testing, Change Management, Management.
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Mark Warren
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Mark Warren
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Mark Warren
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Mark Warren
Chief Medical Officer Accanto Health, The Emily Program And Veritas CollaborativeSt Paul, Mn3emilyprogram.com, eatingdisorderscleveland.org, accanto.com -
Mark Warren
St Louis, Mo5aegion.com, yahoo.com, peabodyenergy.com, clemcoindustries.com, clemcoindustries.com
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