Mark Watson Email & Phone Number

Cambridge, Cambridgeshire, United Kingdom

The Bradfield Centre, Cambridge

• Oversee daily operations of a 750-member coworking space, housing 123 companies across four membership tiers: Virtual, Home Flexi, Dedicated Desk, and Private Office.
  
• Lead and manage a diverse team, including Receptionists, Client Services Coordinators, and Contract Catering & Cleaning teams, ensuring smooth operation and member satisfaction.
  
• Direct the sales pipeline, from initial enquiry through to onboarding, consistently achieving membership targets. Conduct site tours, manage negotiations, and ensure seamless move-ins and workspace setups for new.
• Negotiate member renewals, preparing proposals and securing agreements for continued business year on year, driving a high renewal rate.
  
• Develop strong member relationships through daily interactions and regular check-ins, fostering a vibrant and collaborative community.
  
• Organise and host monthly member events, enhancing community engagement and facilitating networking opportunities for members.
  

The Bradfield Centre, Cambridge

• Oversee daily operations of a 750-member coworking space, housing 123 companies across four membership tiers: Virtual, Home Flexi, Dedicated Desk, and Private Office.
  
• Lead and manage a diverse team, including Receptionists, Client Services Coordinators, and Contract Catering & Cleaning teams, ensuring smooth operation and member satisfaction.
  
• Direct the sales pipeline, from initial enquiry through to onboarding, consistently achieving membership targets. Conduct site tours, manage negotiations, and ensure seamless move-ins and workspace setups for new.
• Negotiate member renewals, preparing proposals and securing agreements for continued business year on year, driving a high renewal rate.
  
• Develop strong member relationships through daily interactions and regular check-ins, fostering a vibrant and collaborative community.
  
• Organise and host monthly member events, enhancing community engagement and facilitating networking opportunities for members.
  

• Oversaw operations across 17 sites, ensuring efficient day-to-day management and delivery of high-quality services.
  
• Led project management for new site openings and closures, coordinating teams and resources to meet deadlines and operational goals.
  
• Held monthly client meetings, building strong relationships, addressing concerns, and ensuring alignment with service-level agreements (SLAs).
  
• Created and managed P&L budgets, driving profitability by optimising expenses and ensuring financial targets were met across all sites.
  
• Managed a team of over 100 employees, with 20 direct reports, providing leadership, mentorship, and performance management to ensure a motivated and effective workforce.

• Managed daily operations for a region of 7 sites, while assisting in the oversight of 20 additional sites, supporting the Operations Manager in ensuring smooth and efficient operations.
  
• Attended client meetings to address needs, provide updates, and maintain strong working relationships, playing a key role in finalising accounts and ensuring client satisfaction.
  
• Provided on-site support as required, troubleshooting operational challenges and offering guidance to ensure optimal service delivery and adherence to company standards.

Newmarket

• Responsible for the organisation and running of the main hotel bar and function bar.
  
• Responsible for monthly bar stock takes and the running of functions and weddings.
  
• Update menus and prices on our point of sale machines.
  
• Organise the staff rotas and recruitment including inductions and the ordering of all staff uniform.
  
• Responsible for taking the banking on my Duty Management shifts.
  
• Fully trained on Reception and have used many front office systems including Aremis, Medallion, and IGS.
  

Newmarket

• Responsible for the organising and running of the main hotel bar and function bar.
  
• Responsible for monthly bar stock takes and the running of functions and weddings.
  
• Carry out five duty management shifts per week.
  
• 46 Bedrooms and 4 Conference Rooms (Max Capacity is 100 Theatre Style)

Cambridge

• Responsible for the organising and running of the main hotel bar and function bar.
  
• Responsible for monthly bar stock takes and assisting in the running of functions and weddings.
  
• Carry out five duty management shifts per week.
  
• 57 Bedrooms and 4 Conference Rooms (Max Capacity is 120 Theatre Style)

Cambridge

• Responsible for the handling of sales enquiries, converting them to actual bookings then liaising with the client in the organisation of their event and afterwards for quality control and to drive further sales.
  
• 122 Bedrooms and 7 Conference Rooms (Max Capacity is 120 Theatre Style)

Cambridge

A Personnel Training Consortium for college graduates wishing to embark on a career in hotel management. Each trainee is to cover a two-year training period within hotels that are members of Concord Hotel’s extensive nation-wide consortium. Listed below are Hotels that I have trained in as a Trainee Assistant Manager.

The Chine Hotel***Boscombe.

Cambridge