• Handling international sales growth for US Agent, Official FDA Correspondent, and Initial Importing services. • Assisting foreign manufacturers of medical devices to reach US markets in full compliance back with the decades of regulatory expertise of QA/RA Consulting Group.

• Provide technical support for regulatory projects, software initiatives, design and development projects, usability studies, networking, and cloud services. • Optimizing daily workflows and sales leads with cloud optimization. Efforts have assisted in expediting lifesaving ECMO equipment to market.

• Management of company accounts on Twitter, Facebook, and LinkedIn• Directing traffic to company website, helping to enable a 1,500% increase in site traffic over a 1-year period with multiple daily leads.

• Designed and maintain website (www.qaraconsultinggroup.com)• Manage domain subscriptions as site administrator.• Ushering the site and derivative pages to frontpage search results for industry keywords. • Manage front-end design and interactive functionality.• Manage back-end database functions.• Increase site traffic by 1500%+

• FDA Medical Device Consultant, delivering quality services and management for medical devices.• QMS Document Control o Routing documentation utilizing ZenQMS o Creating document listings o Updating documents o Formatting documents for ZenQMS compatibility• Assisting with: o Design and Development quality engineering o QMS implementation o QMS auditing o Regulatory Affairs o Usability studies including participant recruitment and organization• Formatting and editing of Quality SOPs, Templates for QMS, and technical drawings implementation and auditing to client-specific style guidelines utilizing the MS Office Suite. Efforts have ensured compliance for medical device and software companies.

• Executing curriculum improvement and course repair to elevate customer satisfaction and student success while adhering to national standards. • Synchronized changes across learning management systems and content delivery platforms with full administrative privileges. • Working with clients and teachers to determine efficient solutions and timelines for course issues.• Client and internal ticket resolution o ServiceNOW o JIRA (Atlassian)• Course audits• Course re-versioning updates• Content update• Flash deprecation• Course migration to new Learning management systems and content delivery systems• Asset management• Curriculum development updates and repair for course release• Agilix Buzz Mastery• WAVE CDMS mastery• Google applications (Sheets, Forms) proficiency• MS Office 365 proficiency

• Authored training course regarding the software systems of eLearning, focusing on the specific systems employed by the company. o Learning Management System (LMS) o Content Delivery Management System (CDMS) o Student Management Systems o Amazon Web Services (AWS) o Content Delivery Networks (CDN) o Course sequencing documentation (Good Sheets) o Data Management Portals (both client-side and server side) o Provided and composed flow charts for organization structures and work flows (Lucidchart). • Worked with Project Management team to meet deadlines for 3rd quarter release.

Compose copy for online articles, blogs, and marketing content.

• Full-time writer supplying writing pieces for new curriculum. • Composed over 150 writing pieces to supplement EK-12 curriculum including poetry, fiction, non-fiction, and research

• Responsible for planning, creating, developing, and directing quality assurance policies, programs, and initiatives to maintain elementary/blended curriculum on multiple teams. • Form and direct QA processes, product testing, and delivery to ensure highest standard of instruction and compliance with ever-changing education standards. • Develop, implement, and revise quality processes, tools, and methods. • Evaluates the performance of the production process and quality of resulting products to improve existing methods of operation.• Create, develop, and maintain digital curriculum focusing on Little Lincoln for elementary education and Blended content reporting to Interactive Content Manager. • Self-procured workflow management, testing all interactive components across multiple environments including grading systems, games, delivery systems, and web components to determine where fixes or improvement are required and executing fixes as able.• Editing/proofing of all online and offline course material using Adobe InDesign, Illustrator, and Acrobat reporting to Elementary Content Manager.• Entry of course content into custom web applications, LMSs, and CDMSs. • Working with development, software developers, and customer support to promptly fix any issues reported via ticketing.• Proofed and edited forty-eight guidebooks and forty-eight activity books totaling roughly 30,000 pages as well as supplementary material for each grade (EK-4).• Forwarding completed written material to contracted publisher for printing.

• Created five to ten-minute instructional videos for K-12 utilizing Camtasia Studio 8 for new curriculum within three days of initial topic reception o Authored video scripts o Created necessary graphics utilizing Adobe Photoshop, Illustrator o Recorded necessary audio o Created video layers and rendered video

• Authored writing pieces to accommodate primary and secondary courses including research, non-fiction, fiction, and video scripts for K - 12th grade. Publishing throughout curricula and in literary collections.

Provide collections of educational resources for teachers that seek to tackle the many difficult issues that educators must face.

Account manager and advertising sales specialist for print media. Maintain and expand client pool for business growth through strong customer service, face-to-face time, and strong sales technique. Personally created ads to cater to clients needs.

Customer service position at Cranberry Township , handling pool admissions, township memberships, POS, cash handling, card services, and all aspects of municipal customer service.