Mark Westdorp Email & Phone Number

Kalamazoo

-Manages invoicing and coordination of purchase orders for the Epredia instrumentation service throughout the United States-Works with a team to meet and exceed assigned service revenue sales goals and quotas-Coordinates billing process of services including part usage, labor, travel, pricing, and quotes for customers-Monitors competitive activity and trends within various territories nationwide while fostering competitive solutions to align with sales goals and quotas-Communicates with customers, co-workers, and field service engineers to ensure a customer-focused mindset while maintaining a high level of attention, effectiveness, and satisfaction-Reaches out to the appropriate parties while informing latest offerings and service plans that best accommodate the customer's needs-Performs data analytics to better understand the current market landscape and current trends for services-Utilizes a growth-mindset to learn about new opportunities and leverage our large portfolio as an opportunity for both the customer and the company-Executes high-level analysis of NPS to ensure customer satisfaction and retention

-Managed social media accounts for 5 company brands-Tracked effectiveness of campaigns and reported on analytics-Formatted eNewsletters and new product announcements for 5 company brands-Collaborated with marketing team on campaign ideation through to execution-Assisted with video promotions for content from events, new products, project vehicles, etc.

Greater Minneapolis-St. Paul Area

-Utilized problem-solving and analytical skills to communicate through social media platforms including public postings, private messages, email, and internal written correspondence to discover creative solutions for customers-Performed analytics to identify and highlight trends that impacted other teams in the business-Worked with internal business partners and stores providing insight to help influence business decisions-Assisted with customer concerns, complaints, and compliments while aligning with Best Buy's privacy, ethical, legal, PR, and HR standards-Interacted directly with customers to provide post-purchase support viewable by the general online community-Promoted a "customer-obsessed" platform where the customer is the center of the interaction while discovering new and innovative ways for customers to use technology post sale-Followed up with customers to ensure a high level of satisfaction while maintaining authentic and professional communication

Greater Minneapolis-St. Paul Area

-Took on projects to further develop client relationships by identifying and creating solutions based on individual needs and specifications-Assisted with creating training guides and development of necessary skills to prepare team members for day-to-day operations-Performed data analytics on client orders and compiled them into legible documents and spreadsheets-Managed high-priority client cases to build relationships while providing a concierge-level service-Worked with internal systems and collaborated with other team members to discover new possibilities-Engaged in scheduling within field service management applications for services and partnered with store managers and team members to provide an exceptional customer experience

Kalamazoo, Michigan, United States

-Became an Apple Certified iOS Repair Technician-Took extra Apple trainings and coached them to other members of the team-In charge of proper counts, shipping, and receiving of parts from Apple-Performed repairs of Apple products-Created walk-through guides for other Agents based on trainings I have received-Educated Agents and clients the benefits of the Apple ecosystem in individual case-by-case scenarios

Kalamazoo, Michigan, United States

-Lead team of Agents to drive business results under the direction of the Geek Squad Manager-Performed analysis based off of Precinct metrics, sales, and traffic to determine proper scheduling efficiency and optimization of team-Handled management escalation concerns to maintain high customer satisfaction-Determined needs of department and ordered supplies necessary for day to day operations-Worked with Geek Squad Manager for recruiting, hiring, training, and retaining a world-class employee and client experience

Kalamazoo, Michigan, United States

-Met performance and timeline goals through collaborative teamwork and detailed note-taking/documentation.-Solved simple and complex issues with clients and customers who had questions about purchases both in-person and over-the-phone.-Performed repairs and installations of software and hardware to products.-Educated clients how to use both PC and Mac operating systems and troubleshooting.-Communicated to customers and clients via phone and email regarding the status of their repair and assisted scheduling appointments.-Sold products, protection plans, and technical support memberships by identifying and marketing the value in products and services catered to each individual client and customer need.

Kalamazoo, Michigan, United States

-Handled transactions, returns, price adjustments, and exchanges-Worked with in-home and online order transactions-Managed in-store pickup and organized sales promotion support-Assisted with the administrative functions of Best Buy within operations department

Kalamazoo, Michigan, United States

-Determined customer and client needs and recommended solutions-Solved simple and complex client issues in the moment-Offered protection plans, services, credit cards, and membership rewards based off of knowledge in company information

Plainwell, Michigan, United States

Wireless and Connected Device Sales Lead Electronics and Photo Department AssociateSporting Goods Associate

Parchment, Michigan, United States

Abided by HIPAA guidelines while packaging prescription orders for long-term care facilities.

Bachelor Of Business Administration - Bba, Marketing

Associate'S Degree, Business Administration And Management, General