Mark Wheeler Email & Phone Number

Sheffield, England, United Kingdom

Sheffield, England, United Kingdom

Involved in Projects to :Roll out over 200 printers to the estate and configuring print servers.Upgrade over 6000 machines to Windows 10 and M365.Support the deployment and setup of VPN for over 6000 users.Currently support Windows 10, M365 and Azure RDS for 7000+ council employees.

Sheffield, England, United Kingdom

Chesterfield, Derbyshire

• Monitoring, analysing, alerting and reporting on real-time data on a number of commercial and government accounts. Applications used for this include : RSA Envision, McAfee ePO, Network Security Manager, Symantec Security Information Manager, Symantec Endpoint Protection, ArcSight, Trend and Sourcefire. • Gathering relative attack information from various sources to correlate events before logging in the Security Incidents Database and then emailing and if needed contacting the Security Lead for the account.• Managing, responding to and where possible resolving calls logged in a number of call logging applications including Action Request System - Remedy User, Pulse and Unicenter ServicePlus Service Desk.• Examining payloads of suspicious network traffic to ascertain further information. • Producing reports for clients and when needed running any ad hoc reporting that they may require.• Checking and installing security updates to make sure that systems are patched to the most recent version.• Training new team members and documenting procedures

Started as 1st line Helpdesk Analyst, before becoming part of the 24 x 7 teamCreating and administrating accounts/groups in ADInstalling and configuring Lotus Notes including remote resolutionResolving calls on the phone or through the use of remote toolsAssigning tickets to the relevant teams when unable to resolve themSupporting a variety of applications including Windows XP, 2000, 2003 and MS Office suiteQueue management to prioritise calls and resolve problems within the agreed SLA

Chesterfield, Derbyshire

1st line support to a number of clients via telephone and remote software.

Oxford, United Kingdom

Capturing paper map information and converting it into a digital format. Using Cadcorp mapping software to digitize detailed information for local authorities.

Master Of Science (Msc), Computing In Earth Sciences, Pass

Bachelor Of Science (Bsc), Geological And Earth Sciences/Geosciences, 2:1 Hons