Mark Whyte Email & Phone Number

Glasgow, Scotland, United Kingdom

Leading IT projects as part of ED2 commitment for Scottish Power Networks

Responsible for forecasting Scottish Power's smart meter deployment. This included forecasting engineer levels for install partners across the UK as well as helping make sure engineer diaries were utilised by helping to engage customers through many different channels

Responsible for Operations team in Scottish Powers Smart Meter Asset business. Key activity was the monthly meter rental billing cycle for up to 90 different energy suppliers. Managed team to ensure billing cycle completed and manage disputed bills to ensure revenue to the business

Glasgow, United Kingdom

Logistics Planning Manager for Scottish Power's Smart Meter Asset business. Responsible for planning and forecasting of stock requirements as well as purchasing and paying installer invoices

Responsible for ensuring installers had adequate stock to ensure deployment of Scottish Power Smart meters continued

Hamilton, South Lanarkshire, United Kingdom

Improve Telephony infrastructure for inbound and outbound calls for all Scottish Power sites

Responsible for fault managment and maintaining the correct configurations for several different systems including Genesys Administrator

Made dynamic changes to ensure SLA targets of different departments of the business were met

Assist and coach new customer service agents coming into the business