Program, test, troubleshoot and resolution

Creating Standard Operation Procedures, for my Close Support Team to use as a reference to resolve complex hardware and software problems. Responsible for making recommendations to purchase hardware & software, coordinate installations and assisted in backup file recovery.• Maintaining current knowledge of relevant technologies like Windows 7 & MS Outlook.• Managing the functionality & efficiency of computers running on a classified system.• Trained multiple co-workers on flows and comprehension of activities.• Taking ownership of special projects as required.• Resolved numerous issues through increased knowledge of the network.• Conducted analysis to address tier1 issues which led to positive communication.• Successfully led key projects which resulted in improved production and troubleshooting.

• Technical lead in heat lab conducting motor efficiency and duration.• Reading schematic diagrams and questioning their validity.• Thermo-coupling.• Reset physical cards and configured through software applications.• Tracking all major graphs & points of concern in motor construction & copper winding.