An IT Professional with many years experience in a variety of customer facing technical and application support roles. I am currently working for Visa as a Staff Site Reliability Engineer providing 2nd line Application Support for a number of Visa client services.Specialties: - ETL support and SME for Visa Stop Payment Service (VSPS), Daily National Net Service Positions (DNSSP). Additionally support of Visa's commercial card offering VBS.Applications run on Hadoop HDFS architecture, using Spark and Linux ksh shell connecting to MySQL and DB2 databases.Previous roles:- 12 years supporting health care adminstrative and clinical applications with full DoH 'SC' security clearance validation.- Well versed in working within strict ITIL Service Management guidelines and strict contractual Service Levels.Support of applications running on Unix/VMS - SQL/Oracle/Mumps (Cache)
Listed skills include Itil, It Service Management, Incident Management, Unix, and 15 others.