Update and deploy new hardware in preparation for implementation of new HIS system from Cerner. Travel to various hospitals and medical facilities around the country.

Responsible for daily troubleshooting of user problems using ticketing software system. Responsible for ordering equipment when requested by the District. Maintain inventory of equipment in the District and maintain the M86 content filtering access for the District upon request. Install the software and accessories for the Smartboards used in the 3 schools in the District. Also work in Active Directory creating student and teacher accounts, resetting passwords and assuring they can access their network files. Also assist our System Specialists with network related tasks such as server upgrades, migrations and other functions as necessary.

Worked as a call-center support technician for 810 Sears stores supporting the upgrade of older Sears.com web station PCs to newer model Dell equipmentFielded technical questions about the installation of hardware and imaging of new PCs with Windows 7, Windows XP and Windows 2000 operating systems

Worked as a PC Analyst for the Hospital at various locations, including their downtown Louisville campus and the St. Mary's hospital location. Performed hardware upgrades, did software installations and upgrades and also used ticketing system to troubleshoot various software/hardware issues. Worked once a month in an on-call capacity for a week, responding to emergency and other technical requests 24 hours a day.

Work at the Customer Support Center (CSC) help desk located at Fort Knox U.S. Army Recruiting Command Center doing tech support for the 24,000+ U.S. Army, National Guard and ROTC recruitersUse ticketing software to handle Level 1 issues with wireless connectivity, laptop and LAN configuration and other general troubleshooting of Army-based software issuesProvide guidance and support to all levels of the recruiting process from station level enlistment through the Entry Processing Centers where the recruits prepare for Basic Training

Repaired various computer technology, such as handheld devices, laptops and computer monitors for such companies as Dell, Apple and HP. Repairs included board swapping, ESD testing and inspections based on the ISO 9001 standard. Worked also as a shipping clerk and manager overseeing up to 20 technicians at a time at one point.