Mark O'Shea Email & Phone Number

United Kingdom

UK/LT

CH/UK

Exeter

• Maistro offers a unique AI driven, cloud-based platform in the source-to-pay procurement space focused on helping enterprises buy indirect business services more efficiently
• Responsibility for defining and delivering the product strategy and roadmap. Teams included product management, UI/UX, core engineering, TechOps & DevOps, AI & Data science, IT functions
• P&L responsibility for the customer facing delivery function.
• Key contributor to business development and new customer sales

Zürich Area, Switzerland

Interim CTO for Zurich-based startup in the cloud collaboration/knowledge social network space to bring industry experts together to help solve the world’s water crisis.Responsible for technology strategy and delivering the product roadmap

United Kingdom And Switzerland

• Sourced and set up an offshore development centre for a VC-backed software company in the Mobile Telecom space.
• Consultant to a software services company in the Mobile technology space on business planning, go to market strategy, and operational governance.

UK And Switzerland

• Managed Delivery and Operations function within newly formed division following merger between Teleca A.B. and Symphony Services Corporation, with delivery P/L responsibility for 3 separate business units (Telecom.
• P&L responsibility for the delivery function
• Achieved well above average Gross Margins on the hosting and managed services part of the business
• Enhanced existing product offering to include SAP Enterprise Mobility Suite
• Improved TEM's gross margins and restructured delivery team into project office and practices enabling ability to scale geographically.

UK.

• Joined Teleca’s Global Delivery team after acquisition of SurfKitchen by Teleca, managing global sales and operational planning, project/programme management methodologies, talent management, KPIs and risk assessment.
• Repackaged SurfKitchen technology to address emerging use cases in the Automotive vertical and was instrumental in closing first sale in Automotive with a hosted/managed Cloud service to a major Tier 1 supplier.
• Conducted technology gap assessments and enhanced the service offering of Hosting/Managed Services and HTML5.
• Developed structured training program; redesigned revenue forecasting tool and processes for integrating into the group finance function.

UK And Switzerland

• After heading up the R&D function enjoyed successive promotions to VP Professional Services, VP Product Development, and ultimately VP Worldwide Customer Operations.
• Member of the Executive Team defining and executing company strategy, technology direction, and operational efficiency. Managed functional teams covering Pre-sales, Professional Services, Product Development & QA, R&D.
• Appointed by CEO to successfully rebuild the Product function suffering from material quality issues and underperforming Operations function. Reduced Product Development operating costs by 44% in 2006/2007.
• Reduced Professional Services operating costs by 24% while improving gross margins 34%; revamped commercial documentation and project accounting and financial reporting processes to reduce revenue leakage and project.
• Achieved industry first roll-outs including cross platform Application Shop across major handset platforms; first idle Screen Widget Framework on Java and first On Device Portal; Created tiered product offer ranging.

The Netherlands And Switzerland

Commissioned by the Royal Dutch Academy to assess scientific merit of proposals seeking funding from the Dutch Ministry of Economic Affairs. Proposals included: Freeband Communications, Gigaport Next Generation Applications and Networks, MultimediaN and Low Frequency Array Telescopy

Zurich

Identified and evaluated technological, market, and user trends to create business plan.Member of team working on Unbundling of Local Loop strategy.

Zurich

Turned around failing implementation of OSS/BSS of IP VPN and appointed to take charge of SME Business Portal rollout

The Netherlands

Managed tendering process to renew mask fabrication equipment which enabled the Institute to create smaller chip sizes and extend its range of research. Promoted to a Business Development role tasked with commercialising the Institute’s intellectual property.

The Netherlands

Worked on a number of projects in the Electronic Systems and Sensors group.

Corporate Finance For Executives

M.Sc., Complex Systems Engineering And Management

B.Sc. Electronic Engineering