My Portfolio:https://markemad.contently.com/

Caught fraudulent activity more quickly and efficiently.Completed research, analysis and documentation of account activity and used personal judgment to determine appropriate actions that removedor minimized fraud exposure.Reviewed and analyzed online banking transactions to determine fraud activity.Perform verification on new and existing accounts.Maintained standards for customer service, and resolve complex issues by dealing with customers through phone calls, e-mails… Show more Caught fraudulent activity more quickly and efficiently.Completed research, analysis and documentation of account activity and used personal judgment to determine appropriate actions that removedor minimized fraud exposure.Reviewed and analyzed online banking transactions to determine fraud activity.Perform verification on new and existing accounts.Maintained standards for customer service, and resolve complex issues by dealing with customers through phone calls, e-mails, and chats.Kept detailed records of suspicious activity, analyze trends, communicated security threats to management.Worked on many kinds of systems Like Hub, Salesforce and Fresh-Desk. Show less

Handle the American customer inquiries, complaints and issues with the highest degree of courtesy & professionalism needed to resolve customer issues. Marketing the company’s products within the call.Build a customer relationship/partnership through gaining customer trust.Maintain high performance through accomplishing assigned targets and Quality guidelines on the due dates.

Writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms.Design the promotional materials for marketing on the social media platforms.Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives.Monitoring social media and company website metrics.

Provide services for guests from different nationalities by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security.Prioritize duties and perform accordingly, ensure guest requirements and urgent correspondence is handled immediately with speed and efficiency

Design and Implement Layouts For The Company’s Website, E-publications and Advertisements.Design Covers For The Scientific Journals and In-House Publications such as Stationery, Business Forms and Applications.Present mock-ups for review and approval prior to publishing.Archive and update all materials to be easily accessed.