Social Media Specialist At Scribble Digital Marketing
Current- Excellent customer service skills both orally & written as a lot of work done via email or online
- Build & execute social media strategy through competitive research
- Being able to make a good judgment on individual cases & escalating more serious concerns to members of the senior management team
- Protect the brand image & increase the brand loyalty with our customers
- Review the customer’s posts, comments, messages & escalate or flag as necessary
- Full responsibility for your accounts & how information is handled & gathered