Mark Campbell Email & Phone Number

Sydney, Australia

Leading the M-Files ‘managed services’ function supporting 3,500 staff for one of the Top 4 accountancy firms in APAC. Seen as the ‘face of M-Files’, my primary responsibility includes being the trusted advisor for the customer and to ensure successful business and technology outcomes through its use of M-Files. The role also includes providing application-level support, managing changes to the M-Files platform, service governance, and design of vaults for new deployments.

Sydney, Australia

Reporting to the CIO, I played a lead role in the integration of legacy IT systems and transition of IT Support services from a professional services firm ($75 mill. revenue, 350 staff) following a company acquisition by PwC. Following this, I was a Senior Project Manager within their global Cyber Security team responsible for leading an internal project to consolidate to a single AD domain.

Sydney, Australia

Working as part of a small close-knit IT Team in a mid-size professional services firm, I got to wear many hats in the role of IT Operations Manager. This included being ‘the face of IT’ to the business, managing the IT service desk and its 5-support staff, and implementing key IT projects. Key achievements included: • Hiring, mentoring, and professional development of the 5 x IT support staff creating a service desk consistently recognised as a high performing team.• Designing and implementing a SaaS document management system (DMS), NetDocuments, to 350 staff. This included the integration with core business systems (3E Elite and InfoTrack), and workflow automation tools (K2).• Successfully delivering and transitioning new technologies into the firm, including an Office 365 migration, Okta SSO and 2FA, Follow-Me national printer deployment, SaaS video conferencing solution (Zoom), and transition of staff to a BYOD mobile phone model.• Designed and delivered numerous IT Training seminars. Examples include the launch of a new DMS, and delivery of a Cybersecurity awareness program.

Sydney, Australia

I was responsible for developing Hays’s business continuity and disaster recovery plans. The primary focus was to ensure they could meet its legal obligation to pay their 20,000 temporary workers in the event of a disaster scenario. This included the setup, testing and resumption of critical services at a regional DR office.

London, United Kingdom

Reporting to the CEO, I managed the day to day IT operations for 50 staff. I also led the successful delivery of business change projects including an office relocation, hosted Exchange email migration, and implementation of an Avaya IP Office phone system.