Customer Incident Manager
Current
Jan 2024 - Present
AeroLeads people directory · profile
Mark Clem Email & Phone Number
Customer Incident Manager at Dell Technologies
at
Dell Technologies
1 work email found
@advantagexpo.com
2 phones found area 408
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Customer Incident Manager at Dell Technologies
Location
Salt Lake City, Utah, United States
Company size
Who is Mark Clem? Overview
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Quick answer
Mark Clem is listed as Customer Incident Manager at Dell Technologies at Dell Technologies, a company with 270292 employees, based in Salt Lake City, Utah, United States. AeroLeads shows a work email signal at advantagexpo.com, phone signal with area code 408, and a matched LinkedIn profile for Mark Clem.
Mark Clem previously worked as Customer Incident Manager at Dell Technologies and Global Escalation Manager at Virtustream. Mark Clem holds Bsee, Electrical Engineering from University Of The Pacific.
Company email context
Email format at Dell Technologies
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{first}.{last}@advantagexpo.com
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AeroLeads found 1 current-domain work email signal for Mark Clem. Compare company email patterns before reaching out.
Profile bio
About Mark Clem
I have great debugging and troubleshooting skills honed through on-the-job experience at start-ups (< 10 emp), small to medium businesses (10-500 emp.), and large companies (50,000+ emp.). I have experience in corp ops, net ops, IT ops. data center, server admin, end-user support and help desk. I love learning and I am constantly training myself on new technologies, methodologies, protocols, and skills. Whenever I run across a new technology to administer or troubleshoot, I will research it, study available documentation, work with vendors and experts, and learn as much as I can about it on my own.I work well with a wide variety of people, from executive staff, to technical users and non-technical staff, and treat all with professionalism and courtesy. I enjoy working across different departments and groups. I'm very adaptable even with short notice, even filling in for other teams and departments when needed or doing ad-hoc projects for the company.In short, I'm methodical and efficient when it comes to troubleshooting tough problems. I have administrative knowledge and working experience with a wide range of applications. I have great personal skills and patience interacting with all types of end-users from the technophobe to engineering rock stars, face-to-face and remote. I work well with all departments and groups. I'm adaptable and flexible, willing to apply myself where needed or to handle special situations and projects.
Current workplace
Mark Clem's current company
Company context helps verify the profile and gives searchers a useful next step.
Dell Technologies
9 roles · 40 years
Mark Clem work experience
A career timeline built from the work history available for this profile.
Global Escalation Manager
Ensured suitable levels of service personnel, effective communication, and coordination of problem-solving efforts between support teams, account teams, field service personnel, and customers during high-priority incidents. Coordinated with technical teams, customers, and account teams to determine the best course of action and generate support plans to.
Oct 2020 - Dec 2023
Senior It Operations Specialist
Aggressively monitored systems to document, escalate, and resolve system events and outages using ITIL best practices. Troubleshot complex technical problems across multiple independent services and platforms. Ensured proper thresholds and infrastructure/application information are validated and set appropriately. Communicated with cross-functional and.
Apr 2017 - Jan 2020
Senior Staff Analyst
Provided desktop support. Used ticket system. Deployed Cisco TelePresence. Migrated users from Outlook/Outlook 365 to Gmail and SharePoint, File servers, and Office suite to Google Apps. Worked to give Security teams access to ProWatch (badge and building access) software in the SF office. Supported InfoSec and IT Security to investigate security.
Oct 2014 - Mar 2016
Helpdesk Manager
Western US HelpDesk manager. Managed Avaya IP-Office with SCN interoffice calling, enhanced menu tree, and voice mail. LifeSize admin: SIP and H.323 configuration, and Lync integration. Moved servers, PCs, and phone system to Emeryville. NEC NEAX2000 PBX admin: added 2 PRI and 200 DID. Moved office again to new SF location on schedule. Emergency Corp Ops.
Feb 2007 - Oct 2014
It Manager
Metalincs
Provided IT specifications, product recommendations, procurement, and support for CorpOps (Active Directory, SharePoint 2003, file and print Servers, printers, and Phone System), NetOps (internal and internet connectivity, troubleshooting, coordinating repairs with service providers, and evaluating network architecture for users' needs), and Desktop.
Aug 2004 - Feb 2007
Customer Delivery Manager
Mips Technologies
Maintained customer delivery website back-end server and code. Created account, added MIPS IP and other files as specified in contracts, and delivered access to information to customer immediately after contract officially signed. Ran audit reports of IP delivery to declare Sarbanes-Oxley compliance with all sales deliveries.
Feb 2002 - Aug 2004
Independent Contractor
Mips Technologies
Responsible for IT and Engineering assets during the closure of the MIPS Denmark office. Audited and inventoried equipment. Packed and arranged transport of equipment to UK and US offices. Arranged for wholesale furniture sale and removal. I transitioned to MIPS full-time employee upon completion of the contract.
Oct 2001 - Jan 2002
Director Of Is
Built models (logic and timing) for major ASIC vendor libraries. Developed tools to automate the import of timing data supplied by vendor into logic model libraries. Set up internet connectivity and managed class B internet numbers assigned to IKOS. Managed and supported desktop PCs, Sun servers. Investigated new software and hardware products on the.
1986 - Apr 2001
Team & coworkers
Colleagues at Dell Technologies
Other employees you can reach at delltechnologies.com. View company contacts for 270292 employees →
AN
Albert Nguyen
Colleague at Dell Technologies
Oklahoma City, Oklahoma, United States, United States
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TM
Tomoe Matsuo
Colleague at Dell Technologies
Tokyo, Japan, Japan
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AS
Adam Shaw
Colleague at Dell Technologies
London, England, United Kingdom, United Kingdom
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DS
Dhirendra Singh
Colleague at Dell Technologies
Bengaluru, Karnataka, India, India
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MW
Milton Williams
Colleague at Dell Technologies
Houston, Texas, United States, United States
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SV
Srinath Vijayaraghavan
Colleague at Dell Technologies
Chengalpattu, Tamil Nadu, India, India
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SS
Sun Sean
Colleague at Dell Technologies
Millers Point, New South Wales, Australia, Australia
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JB
Joe Butler
Colleague at Dell Technologies
Mount Juliet, Tennessee, United States, United States
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LC
Lawrence Cheng
Colleague at Dell Technologies
Taipei City, Taipei City, Taiwan, Taiwan, Province Of China
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GK
Ganesh Kartam
Colleague at Dell Technologies
Dantewada, Chhattisgarh, India, India
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Albert Nguyen
Colleague at Dell Technologies
Oklahoma City, Oklahoma, United States, United States
View →
TM
Tomoe Matsuo
Colleague at Dell Technologies
Tokyo, Japan, Japan
View →
AS
Adam Shaw
Colleague at Dell Technologies
London, England, United Kingdom, United Kingdom
View →
DS
Dhirendra Singh
Colleague at Dell Technologies
Bengaluru, Karnataka, India, India
View →
MW
Milton Williams
Colleague at Dell Technologies
Houston, Texas, United States, United States
View →
SV
Srinath Vijayaraghavan
Colleague at Dell Technologies
Chengalpattu, Tamil Nadu, India, India
View →
SS
Sun Sean
Colleague at Dell Technologies
Millers Point, New South Wales, Australia, Australia
View →
JB
Joe Butler
Colleague at Dell Technologies
Mount Juliet, Tennessee, United States, United States
View →
LC
Lawrence Cheng
Colleague at Dell Technologies
Taipei City, Taipei City, Taiwan, Taiwan, Province Of China
View →
GK
Ganesh Kartam
Colleague at Dell Technologies
Dantewada, Chhattisgarh, India, India
View →
1 education record
Mark Clem education
FAQ
Frequently asked questions about Mark Clem
Quick answers generated from the profile data available on this page.
What company does Mark Clem work for?
Mark Clem works for Dell Technologies.
What is Mark Clem's role at Dell Technologies?
Mark Clem is listed as Customer Incident Manager at Dell Technologies at Dell Technologies.
What is Mark Clem's email address?
AeroLeads has found 1 work email signal at @advantagexpo.com for Mark Clem at Dell Technologies.
What is Mark Clem's phone number?
AeroLeads has found 2 phone signal(s) with area code 408 for Mark Clem at Dell Technologies.
Where is Mark Clem based?
Mark Clem is based in Salt Lake City, Utah, United States while working with Dell Technologies.
What companies has Mark Clem worked for?
Mark Clem has worked for Dell Technologies, Virtustream, Seagate Technology, Evault, Inc., and Metalincs.
Who are Mark Clem's colleagues at Dell Technologies?
Mark Clem's colleagues at Dell Technologies include Albert Nguyen, Tomoe Matsuo, Adam Shaw, Dhirendra Singh, and Milton Williams.
How can I contact Mark Clem?
You can use AeroLeads to view verified contact signals for Mark Clem at Dell Technologies, including work email, phone, and LinkedIn data when available.
What schools did Mark Clem attend?
Mark Clem holds Bsee, Electrical Engineering from University Of The Pacific.
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