Service Manager
CurrentProviding customer management and service support in the construction and operational status for a new build Hyperscale datacentre campus in North West London.
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@uk.ibm.com
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Mark Lawrence is listed as Service Manager at Pure Data Centres Group, a company with 21 employees, based in Abbots Langley, England, United Kingdom. AeroLeads shows a work email signal at uk.ibm.com and a matched LinkedIn profile for Mark Lawrence.
Mark Lawrence previously worked as Postal Worker at Royal Mail and Field Census Officer at Office For National Statistics. Mark Lawrence studied at Itil Certified Service Management.
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I am an experienced customer facing professional with significant experience in the IT Services industry, enhanced with my extensive technical and business management skills, a record of delivering excellent results.I have held varied positions at IBM and Lenovo and demonstrated an ability to work on my own initiative or as part of a team. This has often included the need to collaborate across organisational and geographic boundaries (global teams) and identify new methods of delivery which have resulted in improved service and cost performance. Also developing or marketing new services offerings which have driven sales and increased revenue. I have performed team leader roles and have experience of task management and motivating a group to achieve its objectives. I have also performed Partner, Supplier and Vendor Management roles at National and International levels.Key Skills & Attributes;• Customer Facing• The ability to provide a good Customer Service Experience• Relationship management as good Communication and Interpersonal skills, as the ability to interact with stakeholders and customers• Integrity• Collaborative• Organizational Ability with Attention to Detail, Planning and Analytical skills• Problem Ownership and Solving • "Can do" attitude• Solution Cost and Pricing• Team Leadership, Motivating with Task and Project Management• Vendor/Partner/Supplier and Performance Management and Measurement• Ability to identify new opportunities • ITIL Certified in Service Management• Services Marketing• Warranty upsell of Technical Services, Hardware Maintenance, Professional Services, Deployment Offering Management• Microsoft Office (Outlook, Excel, Word and PowerPoint) proficient.
Listed skills include Itil, Computer Hardware, It Service Management, Sla, and 14 others.
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A career timeline built from the work history available for this profile.
London, England, United Kingdom
Providing customer management and service support in the construction and operational status for a new build Hyperscale datacentre campus in North West London.
Hemel Hempstead, England, United Kingdom
Royal Mail: Postman in St.Albans and Harpenden. FTC role August 2021 to September 2021.Pertemps: Weekend Covid Test Kit Collection Driver working out of the Royal Mail Home Counties North (Hemel Hempstead) Royal Mail Distribution Centre, collecting mail from Priority Post Boxes and Post Offices in Buckinghamshire and Hertfordshire. Temporary role June 2021.
Watford, England, United Kingdom
Short fixed term temporary employment, making a positive contribution to local community and country. Responsible for increasing census completion by conducting follow up visits to households in a local area that have not completed the census questionnaire.
United Kingdom
Responsible for in country repair vendor management of Motorola smartphones, including day to day operational repair processes. operational KPI's and cost assurance according to corporate goals. Western Europe geography covered: UK, Ireland, Nordics, Baltics, BeNeLux and DACH countries. Responsible for Repair Vendor contract management, new repair vendor.
United Kingdom
I was responsible for the services marketing and the management for several of Lenovo's Data Center Services across EMEA, which include Lenovo's Professional Services Deployment, Asset Recovery Services (ITAD) and ThinkAgile product services. As well as being aligned with the Data Center Hardware and Services Sales teams in the BENELUX (Belgium.
Managing projects relating to the IBM to Lenovo transition, dealing with change management, minimising BP and customer disruption and ensuring continued maintenance business. Driving Lenovo's growth for hardware maintenance and warranty service upgrades on the x86 server platform for UK and Ireland.
IBM System X Server and Non IBM x86 Server Maintenance Offerings & Business Development ManagerMulti-Vendor Maintenance Solutions SpecialistHardware & Software Maintenance Partner/Supplier ManagerHardware & Software Maintenance Solution/Bid ManagerService Manager aligned to specific customersCE Territory Business Services ProfessionalCE Territory.
Worked on medical and military projects during my apprenticeship, then Junior Development Engineer where I worked in a small team developing Chemical Agent Monitors for the military and security industry.
Other employees you can reach at puredc.global. View company contacts for 21 employees →
Jim Mccarthy
Colleague at Pure Data Centres GroupLondon, England, United Kingdom, United Kingdom
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Keith England
Colleague at Pure Data Centres GroupBerkhamsted, England, United Kingdom, United Kingdom
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Luminita Carmen Aldea (P.Eng, Asq Cqe)
Colleague at Pure Data Centres Group
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Muhammad Abdullah
Colleague at Pure Data Centres GroupUnited Arab Emirates, United Arab Emirates
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Ciaran Dodd
Colleague at Pure Data Centres GroupCounty Dublin, Ireland, Ireland
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Oksana Davis
Colleague at Pure Data Centres GroupCambridge, England, United Kingdom, United Kingdom
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Andreas Prabowo
Colleague at Pure Data Centres GroupWest Java, Indonesia, Indonesia
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M. Nicolas Prasad Perera, Beng, Ceng
Colleague at Pure Data Centres GroupMytchett, England, United Kingdom, United Kingdom
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Enda Dodd
Colleague at Pure Data Centres GroupIreland, Ireland
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Akhil Babu
Colleague at Pure Data Centres GroupDubai, United Arab Emirates, United Arab Emirates
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HNC - Higher National Certificate in Electrical & Electronic Engineering.
Quick answers generated from the profile data available on this page.
Mark Lawrence works for Pure Data Centres Group.
Mark Lawrence is listed as Service Manager at Pure Data Centres Group.
AeroLeads has found 1 work email signal at @uk.ibm.com for Mark Lawrence at Pure Data Centres Group.
Mark Lawrence is based in Abbots Langley, England, United Kingdom while working with Pure Data Centres Group.
Mark Lawrence has worked for Pure Data Centres Group, Royal Mail, Office For National Statistics, Motorola Mobility (A Lenovo Company), and Lenovo.
Mark Lawrence's colleagues at Pure Data Centres Group include Jim Mccarthy, Keith England, Luminita Carmen Aldea (P.Eng, Asq Cqe), Muhammad Abdullah, and Ciaran Dodd.
You can use AeroLeads to view verified contact signals for Mark Lawrence at Pure Data Centres Group, including work email, phone, and LinkedIn data when available.
Mark Lawrence studied at Itil Certified Service Management.
Mark Lawrence is listed with skills including Itil, Computer Hardware, It Service Management, Sla, Customer Service, Sales Management, Service Delivery, and Servers.
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