With a grounding in Communication from Lipa City Public Colleges, my career at Alorica has rapidly evolved from a Customer Experience Agent to a Subject Matter Expert within the same year. Leveraging my academic foundation, I excel in moderating platforms like Discord, ensuring optimal customer interactions and satisfaction.The transition from freelance photography to customer service allowed me to hone my communication skills in multiple languages, including Japanese and Italian, positioning me as a versatile asset to our global team. Our collective efforts in delivering exceptional customer experiences are a testament to my commitment to service excellence and continuous learning.