Mark Anthony Carpio Email and Phone Number

Currently handling the Offer Fulfillment Strategy and Transformation process under Enterprise Marketing Services line of business while liaising with different partners and functional leaders from the US and India, as well as collaborating with other Marketing counterpart teams in Manila.Previously handled site operations in the Philippines for an Australia-based digital marketing company; and successfully built, launched, and grew a production office for a UK-based advertising and technology company. A seasoned Contact Center/Business Process Outsourcing Operations leader with expertise in business operational processes, control implementations, performance and process management/improvement, and quality assurance.Exceptionally strong with client, stakeholder, and upper management relations; achieving program and quality objectives resulting to compelling buy-in from partners; hands-on experience in setting up a working office from scratch; improvement of existing infrastructure for a competitive and upscale work environment; personnel selection and workforce ramp up.An inspiring and engaging leader with the ability to combine operational goals, people management, and client relations to optimize results.Specialties: administrative functions; business writing; call center/business process operations; client and customer relations; coaching; customer service; customer service quality excellence; customer support; communication; digital marketing; email; employee development and engagement; foreign exchange; freelance writing; incentive programs; interview and hiring facilitation; leadership; management; meeting facilitation; operations management; operations set-up, launch, and improvement; performance management and improvement; process migration; program hosting; report generation; seminars; soft skills; technical support; time management; supplier handling and negotiations