Mark Anthony Carpio

Mark Anthony Carpio Email and Phone Number

Vice President - Enterprise Marketing Services | Offer Fulfillment Strategy and Transformation at Wells Fargo @ Wells Fargo
san francisco, california, united states
Mark Anthony Carpio's Location
Metro Manila, Philippines
Mark Anthony Carpio's Contact Details

Mark Anthony Carpio work email

Mark Anthony Carpio personal email

n/a
About Mark Anthony Carpio

Currently handling the Offer Fulfillment Strategy and Transformation process under Enterprise Marketing Services line of business while liaising with different partners and functional leaders from the US and India, as well as collaborating with other Marketing counterpart teams in Manila.Previously handled site operations in the Philippines for an Australia-based digital marketing company; and successfully built, launched, and grew a production office for a UK-based advertising and technology company. A seasoned Contact Center/Business Process Outsourcing Operations leader with expertise in business operational processes, control implementations, performance and process management/improvement, and quality assurance.Exceptionally strong with client, stakeholder, and upper management relations; achieving program and quality objectives resulting to compelling buy-in from partners; hands-on experience in setting up a working office from scratch; improvement of existing infrastructure for a competitive and upscale work environment; personnel selection and workforce ramp up.An inspiring and engaging leader with the ability to combine operational goals, people management, and client relations to optimize results.Specialties: administrative functions; business writing; call center/business process operations; client and customer relations; coaching; customer service; customer service quality excellence; customer support; communication; digital marketing; email; employee development and engagement; foreign exchange; freelance writing; incentive programs; interview and hiring facilitation; leadership; management; meeting facilitation; operations management; operations set-up, launch, and improvement; performance management and improvement; process migration; program hosting; report generation; seminars; soft skills; technical support; time management; supplier handling and negotiations

Mark Anthony Carpio's Current Company Details
Wells Fargo

Wells Fargo

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Vice President - Enterprise Marketing Services | Offer Fulfillment Strategy and Transformation at Wells Fargo
san francisco, california, united states
Website:
wellsfargo.com
Employees:
246787
Mark Anthony Carpio Work Experience Details
  • Wells Fargo
    Vice President - Enterprise Marketing Services | Offer Fulfillment Strategy And Transformation
    Wells Fargo Mar 2024 - Present
    Philippines
  • Wells Fargo
    Operations Manager - Digital Marketing And Strategy
    Wells Fargo May 2019 - Present
    Philippines
  • Emapta
    Site Manager
    Emapta Oct 2016 - Jan 2017
    Makati City, Philippines
  • Blue Sky Outsourcing, Ltd.
    Site Operations Manager
    Blue Sky Outsourcing, Ltd. Jan 2014 - Sep 2016
    Ortigas Center, Pasig City, Philippines / Poulton, Lancashire, United Kingdom
  • Helicon Technology Corp.
    Operations Manager
    Helicon Technology Corp. Oct 2012 - Dec 2013
    Makati City, Philippines
  • Microsourcing
    Senior Operations Manager
    Microsourcing Sep 2011 - Jan 2012
    Quezon City, Philippines
  • Cashsense, Inc
    Operations Manager
    Cashsense, Inc Feb 2009 - Jun 2009
    Makati City, Philippines
  • Banco De Oro Customer Contact Center
    Operations Manager For Outsource Services
    Banco De Oro Customer Contact Center Mar 2008 - Jul 2008
    San Juan City, Philippines
  • Hsbc Electronic Data Processing Philippines, Inc
    Assistant Manager For Operations
    Hsbc Electronic Data Processing Philippines, Inc Oct 2005 - Jan 2008
    Muntinlupa City, Philippines
  • Teletech Customer Care Management
    Team Leader
    Teletech Customer Care Management Apr 2004 - Oct 2005
    Pasay City, Philippines
  • Peoplesupport
    E-Rep/Supervisor Trainee
    Peoplesupport Jul 2001 - Mar 2004
    Makati City, Philippines
  • Innodata
    Converter
    Innodata Dec 1999 - Oct 2000
    Makati City, Philippines
  • Omega Resources, Incorporated
    Fund Consultant
    Omega Resources, Incorporated Jun 1999 - Aug 1999
    Makati City, Philippines
  • Mcdonald'S Better Living
    Service Crew
    Mcdonald'S Better Living Jun 1996 - Dec 1998
    Paranaque City, Philippines

Mark Anthony Carpio Skills

Operations Management Call Centers Bpo Management Process Improvement Training Performance Management Business Process Improvement Crm Recruiting People Management Team Building Time Management Customer Engagement Outsourcing Client Engagement Candidate Selection Interviews Leadership Office Administration Customer Service Management Quality Monitoring And Calibration Key Performance Indicator Development Employee Coaching And Development Client Relationship Building Report Generation Complaint Management Customer Satisfaction Analysis Staff Scheduling Candidate Assessment Balanced Scorecard Supplier Negotiation Relationship Building Team Management

Mark Anthony Carpio Education Details

  • Colegio De San Juan De Letran
    Colegio De San Juan De Letran
    Business Administration

Frequently Asked Questions about Mark Anthony Carpio

What company does Mark Anthony Carpio work for?

Mark Anthony Carpio works for Wells Fargo

What is Mark Anthony Carpio's role at the current company?

Mark Anthony Carpio's current role is Vice President - Enterprise Marketing Services | Offer Fulfillment Strategy and Transformation at Wells Fargo.

What is Mark Anthony Carpio's email address?

Mark Anthony Carpio's email address is ma****@****ovi.com

What schools did Mark Anthony Carpio attend?

Mark Anthony Carpio attended Colegio De San Juan De Letran.

What are some of Mark Anthony Carpio's interests?

Mark Anthony Carpio has interest in American Football, Computers, Sleeping, Reading, Sports, Swimming, Health, Children, Blogging, Cooking.

What skills is Mark Anthony Carpio known for?

Mark Anthony Carpio has skills like Operations Management, Call Centers, Bpo, Management, Process Improvement, Training, Performance Management, Business Process Improvement, Crm, Recruiting, People Management, Team Building.

Who are Mark Anthony Carpio's colleagues?

Mark Anthony Carpio's colleagues are Michael Camato, Naquetha Dunn, Huekelly. Hoang2, Asya Brandt, Ashwini C., Kevis Wadlington, Crcm, Kevin Makie, Cfa, Cmt, Ctfa.

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