Mark Osborne Email & Phone Number

Thibodaux, La, Us

Harvey, Louisiana, United States

Create and implement curriculum targeted at a diverse population Instruct Students to become confident and powerful writers and speakers• Define desired competencies and learning outcomes for students and volunteer audiences, and designed or enhanced curriculum that built those competencies and achieves those outcomes• Implement or refine existing assessment tools to measure competency development and evaluate curriculum implementation and efficacy • Seeks first-hand feedback from stakeholders to make informed, timely adjustments with the potential to better achieve learning outcomes

Houma, Louisiana

• Answered many calls per day while helping in-store customers and maintaining area cleanliness• Interacted with approximately 50 customers per day, improving their experience through warm, friendly demeanor, and eagerness to answer questions• Volunteered on company Employee Success team; independently planned volunteer events for employees• Supervised the front end to provided prompt and efficient guest service and check out • Held a working knowledge of best practices to drive business in positive direction• Ensure recognition of great performance is consistently supported and given to all team members• Champion a Fast, Fun and Friendly team culture throughout the entire store

Thibodaux, La

Created innovative marketing for six areas of the university. Created various media to promote the units in Auxiliary Services. Communicated with other directors of the units in the division. Presented training information for parents and new students.

Provides arts education and related events, concerts, shows and after-school programsRecruited as Events & Programming Coordinator by former Executive Director. Supervise approximately 20 employees. Manage marketing, advertising and public relations for entire organization. Combine traditional and nontraditional marketing to reach targeted audiences and expand regional presence. Enhanced visibility 40%. Plan and manage events ranging from 20 to 2,000 attendees. Increased both attendance and income for key program by 30% 2 consecutive years as Marketing Chair.Launched after-school program in public schools; doubled enrollment and generated >$10,000 in additional revenue; personally created all marketing collateral for launch.Reduced expenses by more than $10,000 annually through using electronic media to communicate with audiences.Expanded demographics through innovative programming; e.g., Toddler Arts Program and Reflections: Faces of Madison County (best attended event in RAAC's history).Partnered with Eastern Kentucky University for Lee Greenwood concert; negotiated contracts and directed all promotional efforts.

Used volunteer workforce to build affordable housing for low-income citizensRecruited for dual roles of Media/Public Relations Director & Campus Relations Director by former Executive Director and other key personnel. Increased volunteer database by more than 7,000 names and doubled number of volunteers from Eastern Kentucky University. Created and executed marketing plan for promoting merger of Madison County and Clark County affiliates.

Bachelor Of Arts, Public Relations

Bachelor Of Arts, History

Activities and Societies: Alpha Phi Omega, Service Fraternity

Master Of Arts, Education

Activities and Societies: Residence Hall Association Inter Organization Council Sigma Phi Epsilon