Mark Rehn Email & Phone Number

Pittsburgh, Pennsylvania, United States

(Laid off due to Pandemic)Review, coach and score recorded scheduling calls to ensure AHN quality standards are met and evaluate scheduler performance Train new hires and staff returning from a leave of absence in the accurate appointment scheduling for hundreds of AHN medical providers from primary care to a vast range of specialists Supervise trainees during On the Job Training including regular one-on-one coaching sessions Answer operational scheduler’s questions (Floor Support) Design/update training presentations and resources to meet practices’ evolving protocols Scheduled AHN provider appointment with patients and third-party callers for in-office and virtual visits including primary care and specialist providers and radiological tests (I was recognized for attendance, consistent call quality scores, and caller kudos)

Cranberry Township, Pennsylvania, United States

Managed 90-140 customer projects - one for each new Electronic Data Interchange (EDI) trading partner added by an existing TrueCommerce EDI customer Answered calls and emails to support customer’s new EDI trading partner from implementation to productions certification

Coraopolis, Pa

Telephone customer support in this call center for this securities trading agent

Allison Park, Pa

Supported and trained customers on the Framework LTC family of software products for long-term care pharmacies. Required SQL writing ability, technical writing, and customer support.

Nashville, Tennessee, United States

Served as a member of a select team of contracted national trainers conducting courses, workshops and meetings with all levels of church leaders on Igniting Ministry -- a multimedia Inviting, Welcoming, and Discipling marketing and education campaign of the United Methodist Church.

Cranberry Township, Pennsylvania, United States

The InterLink - publisher/editor of biweekly newspaper-tabloid mailed to 5,600 church leaders. Involved graphic design, layout, photography, writing, editing, supervision of a staff, and market/promote this bi-weekly, then monthly newspaper mailed to over 5,600 United Methodist leadersCross & Flame - strategize/plan, layout, design, write, and edit this monthly mailer/bulletin insert to over 100,000 United Methodist membersWebsite content/brochures/handbooks/training manuals/logos/promotional & training presentations/etc. - design, write, layout and print a wide variety of materials in support of ministries and programsConsult on communications with local churches and others by phone, e-mail, website, and in personTrain nationally on communications methods (welcoming/advertising/etc.) and best practices

•Project Assistant Manager-Federal Emergency Management Agency (FEMA) Flood Map series conversion to digital. Managed a Baker CADD/database staff to digitize flood maps for many areas of the U.S.A.•Marketed Baker’s Geographic Information Systems group - Promoted services to new and existing clients. Designed materials, developed RFP responses, and designed/offered presentations to clients

Reston, Virginia, United States

Geographic Information Systems (GIS)/Mapping Applications Software/Hardware Solutions ExpertMarketer and trainer Customer Support (both pre- and post-sales)Presenter at International Trade Shows

Bachelor'S Degree, Environmental Geography, 3.4

Activities and Societies: For my entire freshman year, I volunteered as a dental assistant at Children's Hospital. For the next three.

Ms, Geography

Activities and Societies: Graduate assistant for Dr. Bill Carstensen in Computer Cartography and Cartographic Darkroom supervision. I took.