Mark Austen Email and Phone Number
Mark Austen work email
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Mark Austen personal email
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Most of my career (25+ years) has been spent in multi-site, operational management roles in retail and insurance. My expertise is in managing large customer-facing teams, across multiple locations, delivering industry-leading service levels. I have extensive experience in leading cultural change, organisational efficiency, project management, customer service and sales.Since 2016 I have been a Client Director for AXA PPP healthcare, responsible for the healthcare policies of 20+ large corporate clients, totalling in excess of £25m of business annually. I provide day to day account management and health and well-being consultancy to my corporate clients. I believe the best results are delivered by teams, that have a clear mission or purpose, and are trusted and empowered to determine how best to achieve it.
Axa Health
View- Website:
- axahealth.co.uk
- Employees:
- 1899
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Client DirectorAxa Health Sep 2015 - Present
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Corporate Delivery ManagerAxa Ppp Healthcare Apr 2011 - PresentTunbridge Wells, Leeds And GlasgowI am responsible for the service delivered to AXA PPP healthcare’s portfolio large corporate clients. I have 4 direct reports, who manage 4 teams of Corporate Account Co-ordinators, based in our Tunbridge Wells, Leeds and Glasgow offices, comprising of 35 team members. My team provides full, day-to-day, account support and service to AXA PPP healthcare's portfolio of large corporate clients. These corporate clients cover the full spectrum of industry sectors and include many large multi-nationals and globally recognised brands. We work with our corporate clients, both directly and through intermediary relationships, covering the full range of AXA PPP Healthcare's health and wellbeing products.
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Client DirectorAxa Ppp Healthcare Aug 2015 - Sep 2023Royal Tunbridge Wells, Kent, United KingdomI am responsible for the management, retention and development of a portfolio of large corporate clients; working with them consultatively, to devise, implement and develop a health and wellbeing strategy which meets the specific needs of their business.
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Area ManagerBlacks Leisure Group 2005 - 2011South East, UkResponsible for sales of £21m per year and a salary budget of £1.7mLine management responsibility for 18 managers and a total headcount of approximately 200 colleagues in 20 locations across the South East. Full Profit & Loss accountability.Responsibilities included sales target delivery, project management, customer service delivery, new store opening projects, performance management, appraisals, personal development plans, succession management and recruitment.The position required the ability to lead a team of managers to achieve on target sales, through the delivery of outstanding customer service and exceptional operational standards. -
Area ManagerDollond & Aitchison 1995 - 2005South East, UkI was responsible the sales and profitability of 18 stores and approximately 250 employees in Kent and South London. My area achieved an 8% sales increase and outperformed the Company average.
Mark Austen Skills
Mark Austen Education Details
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Sandown Court Community College
Frequently Asked Questions about Mark Austen
What company does Mark Austen work for?
Mark Austen works for Axa Health
What is Mark Austen's role at the current company?
Mark Austen's current role is Client Director at AXA Health.
What is Mark Austen's email address?
Mark Austen's email address is ma****@****ail.com
What schools did Mark Austen attend?
Mark Austen attended Sandown Court Community College.
What skills is Mark Austen known for?
Mark Austen has skills like Management, Performance Management, Change Management, Coaching, Retail, Account Management, Customer Experience, Team Management, Sales, Strategy, Insurance, Business Process Improvement.
Who are Mark Austen's colleagues?
Mark Austen's colleagues are Anneke Mckechnie, Liberty Hull, Coralie Bloom, Gemma Luker, Abbie Ives Cert Cii, Anne Lewis, Liliana Aguiar.
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Mark Austen
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Mark Austen
Design Estimator In It Infrastructure Solutions - Specialising In Project TendersLondon1btinternet.com
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