Mark Garza Email & Phone Number

Altamonte Springs, Fl, Us

Orlando, Florida, United States

Promoted to integrating company acquisitions to Microsoft 365 platform for a Fortune 500 company. Supervised three-year enterprise transition from Cisco video conferencing endpoints enabling 250+ Teams Meeting Rooms. Core accomplishments were documenting process and standards for onboarding video conference solutions into Microsoft Exchange Online, Crestron XIO, and Microsoft Managed Services for Teams Rooms. Represented team monthly to Corporate Systems senior leadership providing analysis for trends in Teams Call Quality metrics. Consulted by voice team for driving direction for unifying Microsoft Teams call experiences leveraging vendors 8x8, Colt, Microsoft, Tata Communications and Zoom. Influenced improving workstation performance for the 365 platform by partnering across security, desktop, procurement, and network groups.

Orlando, Florida Area

Managed migrations of 60K+ accounts from Skype for Business on-premises to Skype for Business Online to Microsoft Teams between 2016-2021. Key accomplishments were saving the CIO organization $4.6 million in OPEX 2017-2022 and “Employee of the Month” nominee in 2018. Served as tier 3 escalation point for the 365 platform, Azure, SMTP relay on Exchange and Proofpoint for global helpdesk and C-Level groups. Promoted strategic participation in Microsoft’s Teams TAP Beta program shifting away from reactive approach to Microsoft 365 Message Center announcements to a proactive educational view.

Lake Mary, Florida

Leveraged Microsoft Hosted Services for removing administrative overhead and expenses with contract renewals from Symantec and Proofpoint. Championed hosted services for AirWatch MDM away from legacy platforms like Blackberry and Good. Key accomplishments were “Employee of the Quarter” nominations in 2011 and 2012. Oversaw corporate Windows infrastructure for 1000+ employees with 120+ servers. Administrative scope was monitoring, automation, backups, and infrastructure design for Active Directory, mobile, Exchange and Proofpoint platforms.

Orlando, Florida Area

Supervised Help Desk, network, security and disaster recovery for SMB of 1K+ employees across thirteen locations from Florida to Hawaii. Coordinated with C-Level Executive staff aligning deployments of SharePoint, E-Requisition and Exchange. Partnering with accounting leadership reduced reliance on 3rd party finance software consultants year over year. Identified $35K of mistakes in billable consultant fees leading to “Employee of the Year” nominee 2007.

Lake Mary, Florida, United States

Maintained file servers running Exchange, SQL, Active Directory, EMC San, backups, HR and asset management software. Tasks encompassed process analysis, lease termination, vendor selection, and IT policy. Coordinated consolidation of department account administration, communications and support runbooks.