Mark Bannon Email & Phone Number

San Diego, California, United States

San Diego, Ca

Worked closely with the lead consultant to support SAP Ariba supplier enablement and procurement automation project for multinational client. Compiled and analyzed supplier data to develop supplier enablement strategy. Configured new vendors within SAP Ariba Buyer module. Managed project progress using various Excel trackers. Researched SAP Ariba solutions and authored technical reports. Managed relationships and correspondence among internal and external personnel. Created business process and value stream maps with MS Visio.

Greater San Diego Area

Provided advanced administrative support to internal healthcare operations teams. Used a variety of computer systems and databases to process new healthcare enrollments and membership changes. Entered data from electronic and papers forms at a rate of 80-100 applications per day. Cross-referenced membership data to validate personal information. Complied with all privacy laws.⇨ Fast-tracked through training; selected to work with new departments and commercial lines⇨ Recognized for communication skills and telephone ability

San Diego, Ca

PROGRAM MANAGER (September 2016 - July 2017)In addition to responsibilities of Recovery Coach, manage relationships with all clients, their families, and clients' other current treatment providers. Conceptualize client cases to inform treatment path. Supervise and direct other Recovery Coaches. Partner with Program Director and Founder RECOVERY COACH (December 2015 - September 2016)Support and empower clients struggling with substance abuse and/or mental health challenges to develop independence and self-sustainability. Meet at clients’ homes or in the community to assess goals and create individualized treatment plans. Train and develop clients’ life skills: job acquisition and résumé preparation; organization and goal-setting; fitness and nutrition knowledge; social engagement; creative expression; mindfulness; coping skills. Maintain progress notes, treatment plans, and relevant case information.⇨ Training: Maintaining Boundaries, Motivational Interviewing, Parallel Process and Family Systems⇨ Technology: Theranest, Appointments Plus, Google Suite, Microsoft SuitePROGRAM ADMINISTRATOR & OPERATIONS MANAGER (February 2016 - September 2016)Enable achievement of organizational goals by assessing, developing, refining, and implementing useful protocol and operational behaviors. Facilitate team effectiveness by responding promptly to employee inquiry and clerical requests. Complete on-boarding of new employees and train staff on policy and procedure. Build team cohesion, comply with regulation, and mitigate risk. Manage client and employee schedules and technology assets. Strategize with founder to precipitate vision. Perform outreach to build partnerships and garner referral business. ⇨ Created ARN Training Platform, Operations Manual, Knowledge Base, and Communications Protocol⇨ Eliminated redundancies, automated time-intensive process, and trained employees in systems thinking to reduce operational costs and condense service quality.

Greater Philadelphia Area

Employed as a Server at five-diamond, five-star restaurant. Promoted in three months, after performing at extremely high level against 150+ service standards across five star rating system.⇨ Achieved 97% and 93% service scores, as rated by Forbes Travel Guide diners⇨ Recruited to serve on episode for The Real Housewives of New York City

Philadelphia, Pa

Engaged with students both one-on-one and in a classroom setting to develop and strengthen students' English language communication ability. Taught English in multicultural contexts to students in grades 1 through 12, university students, and adults. Attended University of Cambridge ESOL certificate program and awarded Pass B commendation. Lived overseas and taught at the Wellish Language Institute in South Korea.

Greater Philadelphia Area

Recruited to work for several start up technology companies including Vantage Communications, MRP and Xtium. Charged with cold calling and lead generation, building new business and driving revenues for technology products that had little or no brand recognition. Selected Achievements⇨ Authored training materials for new hires relating to Cognos software generating company wide adoption of SOPs.⇨ As a result of achieving 85% of total sales for firm, awarded new role as IBM Business Intelligence Sales Leader and charged with spearheading sales in high-value vertical markets.⇨ Selected to train all new hires on presentation, sales techniques and multiple product lines.

Greater Pittsburgh Area

Fast tracked from Bank Teller to Financial Sales Consultant due to expertise in relationship management and ability to influence professional clientele from UPMC. Primary responsibilities included financial counseling, selling mutual funds, insurance and fixed annuities. Worked collaboratively with investment consultants to optimize client portfolio. Selected Achievements⇨ Generated 100% increase in referral business exceeding every metric for checking, savings and mortgage goals for first time in six months. Promoted to Banker in less than one year.⇨ Grew new branch deposits by 20% and book of investment consultants by 30%. This resulted in achieving PNC Circle of Excellence Award for top ranked Banker in Western PA. ⇨ Boosted investment business by 20% with $400,000 in new sales with high profile client base. Additionally, cultivated long-standing client to transfer $2M in additional investment accounts.

Associate Of Science - As, Physical Therapy Assistant

Bachelor'S Degree, Psychology, High Honors - Psychology