Mark Birchall Email & Phone Number

Cheshire East, England, United Kingdom

• As the Head of Operations at Novus Networks, I oversee the strategic and operational leadership of key departments, including the Technical, Managed Services, and Support teams. My focus is on ensuring operational.
• Leading a multidisciplinary team of experts in Pre-sales, Technical Services, Cyber-Security, Managed Services, and Support.
• Developing and executing strategies that align with both business objectives and our commitment to social value, particularly in the education sector.
• Overseeing vendor management, ensuring strong partnerships that enable the delivery of top-tier solutions to our clients.
• Continuously improving internal processes and governance to maintain high standards of service and operational efficiency.
• Fostering a culture of collaboration and innovation across teams, ensuring the seamless integration of services that meet our customers' needs.With the transition of Novus back to an independent entity, I am.

Cheshire, England, United Kingdom

• As the Head of Technical Services at Novus Networks, I was responsible for driving operational excellence across a wide range of departments, including Pre-sales, Professional Services, Cybersecurity, Support, DevOps.
• Leading and managing cross-functional teams to deliver exceptional technology solutions.
• Developing new products that met customer requirements and supported business growth.
• Overseeing bid and tender processes to secure key business opportunities.
• Enhancing vendor partnerships and maintaining high standards of service through vendor accreditations.
• Ensuring technical governance, improving standards, and driving continuous improvement initiatives.A key part of my role was fostering a "one team" culture, which brought cohesion across various departments and.

Cheshire, England, United Kingdom

As a highly experienced Technical Manager, I had a proven track record of success in leading and managing technical teams, developing and implementing technical processes and procedures, and providing guidance on new products and solutions. My ability to improve technical standards and governance within a company, and to provide direction and facilitate.

Cheshire, England, United Kingdom

As a Technical Consultant at Novus, I was responsible for managing complex projects, providing expert technical support and serving as a trusted advisor to clients. I was able to understand the client's needs, design and articulate the benefits of innovative solutions, products and services that best met their requirements in terms of quality, price, and.

Manchester, United Kingdom

As a 2nd Line Support Consultant for AppSense, I was a member of a team responsible for providing 24/7 global support for resellers and customers for the AppSense product range, which includes Application Manager, Environment Manager and Performance Manager. My main responsibilities were to replicate customer issues, provide resolutions using either.

Stoke-on-Trent, United Kingdom

As a Senior Developer for Merpic Ltd, I was the Lead Developer within a small team responsible for developing a Virtual Learning Environment built upon SharePoint 2007. In this role, I combined my skills as a developer and project manager to oversee the development of the platform and ensure it met the company's needs. Additionally, I provided 3rd line.

Longton, Stoke-on-Trent

As the Network Manager at Edensor Technology College, I was responsible for leading a team of ICT Technicians, overseeing all aspects of the school's technology infrastructure. My key responsibilities included interviewing new staff, mentoring and training current staff, and being the sole responsible for all ICT purchases for the school.During my 4 years.

Bsc (Hons), Information Systems

Hnd, Computer Science

Education record

Education record