Mark Bladwell Email & Phone Number

A results driven professional with over 20 years marketing, communications and events management experience within the banking, not for profit and property sectors. I have excellent planning, event project management and time management skills and I strive to deliver a superior level of customer service at all times. I have exemplary communication skills and a proven ability of being able to build and maintain strong working relationships with stakeholders.• Well-developed skills in communication, customer service and attention to detail through extensive experience working in the banking and hospitality sector in both Australia and United Kingdom.• Strong stakeholder management skills.• Strong budget and project management skills and the ability to manage multiple projects across geographies.• High level organisational and time management skills.• Well-developed computer skills – proficient in Microsoft Excel, Word and PowerPoint.• Demonstrated ability to work under pressure and to anticipate stakeholder’s needs.• Strive to maintain a positive team environment within the workplace.• Ability to learn new skills effectively and adapt quickly to new situations.• Ability to work independently and also as part of a team.• Ability to successfully integrate and work with various departments within a company.

Listed skills include Sponsorship, Marketing Communications, Event Management, Event Planning, and 16 others.

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  Customer Experience Manager

  Engineers Australia

  Jun 2023 - Present - Melbourne, Victoria, Australia

  Develop and implement strategies and goals to improve customer relationship, satisfaction, and loyalty. To develop, launch, and manage new products, services and experiences. A solid understanding of the principals, practice, and operational requirements of the provision of customer experience in a professional membership association or similar. To build and maintain strong relationships across multiple stakeholder groups to develop positive partnerships.The ability to translate customer insights to inform key business decisions including product design / development, effective communications as well as service and experience optimisation.A strong ability to manage multiple projects concurrently.