Mark Bollinger Email & Phone Number

Boise, Idaho, United States

Pull products and prepare for shipment across the country ensuring proper packaging so there is no damage to fragile items. Working with a coworker confirm packages have the correct items and and addressReceive inventory shipped by suppliers checking against the purchase orders. Sending items to the retail area or storing in the warehouseMaintain inventory with quarterly checks and maintain an orderly kept warehouse so all employees can find items as neededAssist with other daily tasks as available as needed including updating the website, answering calls and taking orders, helping the retail area, sending statements out to customers, and any other assorted tasks assigned by managers

Solutions sells and customer success by identifying, troubleshooting, and resolving concerns or issues by building trust an report with assigned homeownersWorked with colleagues in other departments to better understand contracts and rates to better advise clientsUsed knowledge of contracts to review accounts and coordinate with owners to resolve any pain pointsTook time to onboard new clients to ensure they understood our systems and educated about tools they can use to help manage their accountsContinuously attain service level agreements by monitoring and following through with trouble ticket resolution

Birmingham, Alabama, United States

Communicate with numerous customers a day by providing ongoing support and resolving technical issuesTrain specialists to review and update high risk accounts by collaborating with customers to meet needsUtilize multiple systems while working with accounts to uphold accuracy and confidentialityEvaluate account history and monitor risk factors to determine customer ability maintain accountsRecognize signs of fraud to drive continuous improvement by making sound and effective decisions Collect customer demographics and update information using policies to promote best practicesIncrease efficiency of review processes by analyzing information to ensure high levels of satisfaction

Birmingham, Alabama Area

Performed quality assurance to 3 plants by providing operational and problem-solving expertiseBusiness to Business Client Success (B2B) Observed manufacturing line to ensure proper handling and installation of componentsInvestigated damaged and defective parts by communicating with suppliers to meet client needsResolved problems by analyzing issues to identify appropriate solutions with minor work aroundBuilt relationships with staff to improve work by making processes more streamlined and efficient

Birmingham, Alabama Area

Completed 20 orders a day by guaranteeing order accuracy to enhance customer satisfactionTrained and mentored 20+ drivers by troubleshooting issues and explaining delivery processes Reported concerns to management while collaborating with drivers, restaurants, and customers Provided technical support to restaurants when equipment issues arose by installing new devices

Birmingham, Alabama Area

Managed and supervised 12 campuses nationwide to assure compliance with federal requirementsMonitored 20 campuses to increase customer satisfaction, and maintained 100% score on all strategic planning efforts and audits Improved quality of service to veterans by optimizing efficiency and creating detailed records in Excel

California

Maintained and repaired critical lifesaving equipment ensuring proper record keeping and inventory control.• Responsible for updating all paper maps kept on board and accessible in the event computer navigation went down.• Consulted senior members about strategic planning of important projects, requiring accommodation around weather, deployments and other operations.• Stood lookout watch on the bridge spotting and ensuring all boats seen were watched and contact as needed. Often resulting in at sea boardings ensuring compliance with all laws.• Assisted numerous boaters in distress by escorting or towing them safely back to port.