Mark Ratliff Email & Phone Number

United States

United States

Overseeing Property Operations for a Four Star Forbes and number one Best Resort in Maryland by US World and News report 2023. Responsibility include a 78 room resort, staff housing, golf pro shop, golf maintenance and administrative building, concerning facilities maintenance, project management, and safety and security of the properties. Responsibilities also include implementation of preventative maintenance program, setting up standard operating procedures and building an engineering team.

Cleveland Ohio

Overseeing the Intercontinental Hotel Group Cleveland to include, the Intercontinental Conference Center Cleveland at 294 rooms fifteen floors with two full-service restaurants and laundry facility, Intercontinental Suites at 162 rooms eight floors with one full-service restaurant and the Holiday Inn Cleveland Clinic at 276 room eight floors with one full-service restaurant and indoor pool. Additional duties include Safety Committee Chairperson and lead in InterContinental's Green Engage program, which includes monitoring of all utilities and finding ways to reutilize and reduce our carbon footprint. Notable accomplishments include rebuilding a team that needed organization, care, and training and passing a corporate risk safety audit with minimal time to prepare.

Hawaii, United States

Overseeing engineering for Westin Hapuna Beach Resort at 314 rooms and Mauna Kea Beach Hotel at 252 rooms. Developed and implemented a preventative maintenance program to prolong the life of the resort’s assets. Negotiated maintenance contracts with outside vendors, worked with third party contractors, establishing standard operating procedures. Established year and five-year capital improvement plans. Responsible for the day-to-day operation of two engineering departments.Headed projects such as replacing Roofing system at Mauna Kea Beach Hotel, Green and Carbon Neutral certification and Solar install evaluation estimated at 1.5 Megawatts.

Maldives

Responsibilities include complete oversight of all projects and engineering for a 150 room Five Star secluded Island Resort Property with 101 Engineers and up to 250 contractors; the Resort consisting of 2 Villa Islands and 1 Staff Island with a 8 megawatt power plant, 1,200 cubic meter Reverse Osmosis system, Pools and Grounds. Present projects include remodeling and construction of 20 existing deluxe beach villa’s, roofing of 21 over water villa’s, upgrading and installation of 3 new transformers to include high and low voltage cabling infrastructure and installation of new Daiken VRV Air-conditioning units; also a team member in a multi million dollar under water villa project that will open by the end of the year.

Clark Philippines

Responsibilities include complete oversight of all projects and engineering for a 233 room Hotel and Casino to include 2,900 square meters of table games and slots, gift shop, 3 food and beverage outlets, conference center, pool, 4.8 megawatt power plant and 2,000 ton chiller plant. Passed annual audits issued by corporate compliance team concerning Life Safety and Security, Food and Beverage Safety and Sanitation and Hotel Room Brand Standards. A team member in the development of a 15 story 5 Star Marriott Hotel with Water Park, too include casino expansion. Created and maintain a daily preventive maintenance system decreasing deficiencies and increasing guest satisfaction by maintaining brand standards. Recently oversaw all construction, electrical and mechanical for a new two-story Back of House office complex and presently working on a 1,500 square meter casino expansion.

Saipan

Responsibilities include re-branding and overall management and direction of a 224 room Beach Front Resort to include Electronic Gaming Casino, 880 Duty Free Shopping, Gift Shop, Adventure Zone Water Park, Beachside BBQ and Bar, Buffet Dinning Facility, 24 Hour Café, Banquet Facilities, Nightclub, Spa and Gym. Responsible for recruiting, training and monitoring of 125 full time and 40 on call staff; In charge of developing budgets, financial plans, statistical and financial reports, sales and profit targets, worked with sales and tour agents, created marketing and promotional materials; subsequently increased average room rate by 50%. Additional responsibilities include overseeing all Engineering Projects such as designing and installing a 1.2 million dollar Chiller System for two of the properties saving 1.1 million dollars per year in energy reduction. Also, instrumental in compliance with licensing laws, health and safety and other statutory regulations. This year will be the first year since 2005 the Resort will make money and is forecasted to exceed 4 Million next year.

Philippines

Responsibilities include direction of 98 Engineering and Landscaping Staff, maintaining a 557 room Five Star Resort with 19.7 Acre Waterpark, Sewage Treatment Plant and 6 Megawatt Power Plant. Recent projects include installation of 3,500 LED lights, synchronization of a 6 Megawatt Power Plant, obtained government Emissions and Sewage Treatment Certification, upgrading of a 1240 Cubic Meter Sewage Treatment Plant, re-designed and installation of new Air-handling components, designing a new boiler plant and fun slide ZIP line, also installed an LED synchronized outdoor lighting system creating a colorful outdoor atmosphere.

Responsibilities include directing all aspects of multiple divisions to include Engineering of a 300-room destination resort and contributing to two associated corporate hotels Fiesta Saipan (425 rooms) and Saipan Grand Hotel (224 rooms). Not limited to planning strategic outlines, capital projects, budgetary projections and implementing cost effective measures for divisional management. Responsibilities also include generators, boilers, water equipment, motors, pumps, creating a fire evacuation program, implementing OSHA and EPA permitting and establishing a Preventative Maintenance System. Additional titles held include Safety Manager, Engineering and Environmental Chairperson for the Guam Hotel and Restaurant Association and Guam Chamber of Commerce team member helping the Guam Power Authority gather information for their Integrated Resources Plan. This year I have reduced overhead by $339,000 by renegotiating generation fuel contracts and maintaining prime power plants saving up to $25,000 per month; designing and converting a Diesel / LPG boiler system to run on used vegetable oil saving up to $5,000 per month; water usage negotiations and conservation saving $3,500 per month and converting high wattage lighting to LED saving $1,700 per month.

Saipan Mp

Responsible for direction and all aspects of Engineering operation, maintenance and repair of a 292 room, destination resort, with 43 Engineering staff, on 10 acres of beachfront property with a 990 thousand gallon water park, 3 restaurants, 4 conference facilities, 1 retail outlet, a 2.9 mega-watt prime power generation plant, 800 ton chilled water plant, reverse osmosis water treatment facility, 210,000 gallons of water storage and steam boiler plant. Designed and built a 4,000 square foot Children's Play Pool and Second floor decking for Beach Front Restaurant.

Guam Usa

Responsible for direction and all aspects of Engineering operation, maintenance and repair of a 820 room destination resort, with 45 Engineering staff, on 22 acres of beachfront property with a 2.5 million gallon water park, 7 restaurants, 3 conference facilities, 2 retail outlets, a 5 mega-watt emergency power plant, 1,600 ton chilled water plant and 400,000 gallons of water storage. Designed and installed a 320 ton Air-conditioning system for a premier Banquet Facility.

Education record

Aviation Ordnance Munitions

National Defense Service Medal – Desert Storm Campaign Good Conduct Medal Meritorious Unit Commendation Sea Service Deployment Ribbon.

Education record

HVAC Technician Certification Universal – Mainstream Engineering Corporation Personal Finance – Marine Corps Institute, Washing ton DC.