Mark Braun (Csm, Cspo) Email & Phone Number

United States

Portland, Oregon Metropolitan Area

Portland, Oregon, United States

Portland, Oregon Area

As Vice President of Software Implementation & Process Optimization, I oversaw all aspects of the ResWare title production software platform including configuration, training, IT support, problem resolution, and 3rd-party integrations. In this position, I lead a 15-person team.My key contributions to the organization have been:► Created project management strategy and rapidly rolled out ResWare throughout entire organization.► Improved productivity to enable growth in annual revenues.► Consolidated 4 legacy software solutions into single ResWare platform.► Recognized as 1st underwriter to successfully implement and utilize single production platform.► Established Agile project management utilizing Scrum to manage changes and cadence made to the application.

In this position, I managed the rollout of our new SoftPro real estate closing and title software across retail branches nationwide (which generated 90%+ of total company revenues). I created a new paperless environment, enabled the transition to a cost-efficient remote workforce, and strengthened regulatory compliance controls. In this role, I coordinated efforts of teams of up to 35 employees.

Portland, Oregon

In this position, I drove all support operations for revenue-generating teams in Oregon and southwest Washington while leading a $6M annual operating budget and 45+ employees. I reduced the unit cost of processing new title insurance by 27% from $122 to just $89 by implementing new software systems to automate processes and create a paperless environment.

As Vice President of Operations for the Northwest Region, I oversaw support operations for teams located across a 6-state region in the northwestern U.S while leading a $25M annual operating budget and 150 employees. My impact on the business:► Established productivity and quality standards using LEAN concepts, saving $6M in annual costs (42% reduction).► Drove automation and created paperless environment, increasing production capacity 25% (units per employee). ► Outsourced select functions to enable 24/7 processing, selecting and training vendors and successfully slashing time required to process new title insurance paperwork 50% from 2 days to just 1 day.► Implemented tools to track quality metrics for 1st time, delivering 98%+ error-free submission rate. ► Won “Achiever’s Circle Award” for attaining highest employee productivity (in terms of units per employee) at lowest cost of production in entire company.

Msm, Organizational Leadership And Project Management

Thesis paper on Organizational change: converting a paper office to a paperless office and the effects on the employee mindset.

Mba, Finance And Accounting

Bachelors Of Science, Business Administration

Six Sigma Lean Black Belt

Six Sigma Lean Certification

Six Sigma Green Belt Certification

Certified Scrum Product Owner