Mark Brigger Email & Phone Number

Manage enterprise implementations with upwards of 5000 employees in time and attendance while maintaining on-time delivery. Train clients throughout the implementation process on system processes and user experience. Mentoring new hires in the implementation process and assisting in client escalations.

• Managed of upwards of 50 implementations quarterly on the time and attendance software. Guide clients through implementation process which includes business discovery, tracking against a timeline, establishing.
• In the 4th quarter, held the highest client count for all time analysts with 54 clients and revenue totaling almost one million dollars. Continue to lead all time analysts with the highest client load and revenue.

Train users and clients on software applications. Work with Implementation team installing and configuring software, troubleshooting issues and keeping the project on track. Help Support desk on client issues. Work with clients on application and hardware needs.

• Managed team of 3-5 Technical Consultants. Worked with Implementation Technical team including Technical Consultants, DBAs and Interface Consultants in the installation of the Streamline Health suite of products..
• Over 100 successful enterprise implementations while remaining on time and under budget.
• Team lead for new architecture rollout, testing and training.
• Authored best practices, customer guides, support procedures, and technical diagrams.
• Recognized for providing expert product knowledge for internal and external partners.

• Primary IT lead /project manager for converting 25 National Amusements theaters over to Rave Motion Pictures. Accomplishments:
• Server system builds and testing for newly converted sites.
• Trained management on point of sale, HVAC, payroll and sign applications.
• Member of knowledge base committee and approval process.

• Primary client relation and support engineer for healthcare content management provider. Work closely with system administrators, supervisors and technical staff for 40+ clients as well as internal associates..
• Authored best practices, customer guides, support procedures, and technical diagrams.
• Assisted in support process for 10 new clients.

• Managed team of 10-15 part time technical employees that were located throughout the districts. On site and remote technical support for point of sale, payroll, sign and HVAC software in Dayton, Virginia, Pittsburgh.
• Project manager for nine new movie theaters, including Florence Cinemas De Lux. This includes the organizing of multiple vendors, installing and configuring of computer equipment, training management and employees.
• Installed and administered single and multi-site teleticket servers with vendor assistance in 15 locations. This enabled customers to purchase tickets over the phone for an additional charge. Trained management in.
• Project manager for the building of the $800,000 Movie Walk Café and installation of point of sale equipment. Assisted vendor in configuration of new equipment and training of employees.
• Installed and configured access to the WAN at over 30 locations. Instructed management on how to use FTP.
• Project manager for Gold Reserve installation at two beta sites. Gold Reserve allows customers the opportunity to pick their seats at an additional price. This software is now used at all new locations. Trained.

Assists Managing Director in the day-to-day procedures of operating the theater. Supervised ten managers and over 60 employees. Hired and evaluated management staff and employees. Assisted in inventory control and accounting procedures. Trained new managers for other theater locations.