Mark Bristol Email & Phone Number

Budapest, HU

Budapest, Hungary

Relocated to Budapest, Hungary to globalise Enablement initiatives across organisation- Developed asynchronous technical training content for delivery to internal teammates, resellers, and customers.- Crafted 160 hours of onboarding & cross-training content for Direct, Reseller, & Field roles, targeting full productivity after 20 days.- Change-managed.

Boston, Massachusetts, United States

Founded Enablement Team for Services and Sales Support- Developed & deployed onboarding training for 60+ team members to Services, Sales Support, & CSM positions- Converted onboarding to fully remote, to hybrid, to in-office- Organised and transitioned knowledge documentation into knowledge management system- Analysed training & success metrics to measure.

Boston, Massachusetts, United States

Developed Customer Service & Technical Expertise- Supported Direct Customers via Email, Phones, and Live Chat- Presented trainings to onboarding agents as SME- Created knowledge base content for Service agents.

Greater Boston Area

-Field inquiries via phone and email regarding products from physicians, medical support staff, patients.-Document all communication per HIPAA/FDA guidelines.-Identify process breakdowns demanding internal investigation.-Operate as a point of contact between company and client while internal investigation in process.-Guide clients through ordering process.

Greater Los Angeles Area

Worked directly with cast and crew in the office and on the set of independent documentaries and television productions for FOX, ABC, NBC, TBS, FXX, IFC, Comedy Central, and Cartoon NetworkOffice:-Assisted in administration of Start Work/Payroll for cast/crew-Scanned, faxed, copied, and filed production documents-Researched/scouted potential production.

Santa Monica, CA

-Substituted for the regular vault manager/office manager-Oversaw vault, including all hard drives and footage elements-Received and forwarded all incoming phone correspondence-Delivered footage elements, interacted with clients-Managed and maintained lunch, craft services

Chicago, Il (Remote)

-Pitched/wrote content for satirical tabloid publication StarWipe, an Onion publication-Creatively researched topical celebrity news

Greater Los Angeles Area

- Content Curator for America's Funniest Videos/ other Vin Di Bona Projects- Member of Acquisitions and Clearance Department- Wrote forward-facing copy, SEO tags for clip assets- Coordinated television of clip assets, negotiated rights management with clip owners- Managed acquisitions of clip assets, metadata for video vault- Set PA during shoots

Greater Los Angeles Area

Shadow Executive Producer through development of upcoming 30 minute TV comedy seriesWrite coverage on submitted scriptsScan, fax, copy, and file production documentsAnswer phones, maintain craft services, and other administrative duties

-Research statistics/potential clients for film making and distributio-Answer phones, handle mail, printers, and other general administrative duties.-Transcribe interviews from audio to text.

-Compiled articles and published satirical newspaper, The Freakin' Beakin'-Launched The Freakin' Beakin' Online and initiated online presence through social media-Presided over workshop sessions, wrote coverage on articles, and established publishing timetable-Creatively researched campus, local, and global news stories and trends in journalism to.