Mark Brown Email & Phone Number

Bangor, Northern Ireland, United Kingdom

Bangor Ni

Providing live WTA feeds for worldwide broadcasters

Bangor, Northern Ireland

In this position I have been involved in:-• Downlinking of Satellite/RF content across both local and remote ingest hubs• Ingest of content via IP Networks• Routing and Switching of events in line with internal booking system (ScheduAll)• Quality control of all incoming events for audio, video and graphical faults• Ensuring service up time by liaising with separate internal teams.• Escalating faults to 3rd party suppliers• Diagnosing and troubleshooting of client issues using instant messengers, phone-calls and emails

Belfast, United Kingdom

In this position I was involved in:-• Providing desktop support to civil service employees numbering in the thousands• Hardware installation including pc’s, printers, laptops• Liaising with third party suppliers• Logging faults onto internal fault system• Ensuring fault resolution in line with agreed SLA’s

Bangor, Northern Ireland

In this position I was involved in:-• Fault identification and resolution of electronic devices that had been sold to customers in store• Provide details of faults and advise customers of repair procedures.• Repair and test machines where appropriate• Liaise with third parties i.e. Epson, Toshiba etc. in order to have machines repaired under manufacturer's warranty. • Provide customer service i.e. provide refunds where appropriate and also deal with any customer complaints.

Belfast, United Kingdom

In this position I was involved in:-• Providing I.T. support for a user base of over two thousand users via phone and e-mail system.• Answering phone calls and logging support calls onto system. Each call was assigned to an individual on a rotational basis or escalated to a higher support level depending on the fault.• Ensure calls that were assigned to me were resolved in an efficient and professional manner.• Liaise with third parties including Xerox and Big Fish if calls needed to be escalated.• Completed training for MCDST (Microsoft Certified Desktop Support Technician) Certification.

Higher National Diploma, Computer Software Engineering, Distinction

2 year HND in Software Engineering encompassing a years placement in industry.

Advanced Vocational Certificate Of Education

3 AVCE's in Business studies and Information Technology